Contract Administrator

Ainsworth Inc•Surrey, BC

14d•CA$50,000 - CA$60,000•Hybrid

About The Position

The Contract Administrator is an all-encompassing role which supports branch contracts by maintaining and processing administrative operations. The incumbent must be able to work independently and as part of a larger team as well as working to ensure back-office processes are executed with excellence to maximize profitability through the contract process and by meeting and exceeding customer KPIs.

Requirements

Undergraduate degree in Business Administration or equivalent experience.
Significant experience with high-volume contract administration role, and to multi-task, prioritize and work to tight timelines
Intermediate proficiency in the Microsoft Office Suite (Outlook, Word, Excel, Teams, and Power Point)
Applied knowledge of contract structures, terms, and conditions.
Analytical and problem-solving skills with a high attention to details.
Proven ability to communicate effectively with a diverse group of internal and external individuals.
Excellent written and verbal communication and the ability to document information and instructions

Responsibilities

Support Service Leadership to minimize risks and support the growth potential of all new and existing contracts.
Communicate and coordinate with all members of the sales team as well as Service Management for contract compliance, escalation and/or follow up.
Review documents and ensure contract compliance and financial commitments are met.
Proactively manage branch performance through communication with customers.
Ensure contracts are administered according to contract, company procedures and company policies.
Control company’s risks and proactively resolve contract issues.
Be the point of contact between the sales team and the service team.
Participate in the kick-off meeting and taking and distributing the meeting minutes.
Open Work Orders to accommodate the PM repair recommendations.
Review the profitability reports.
Chair the monthly progress meetings and respond according to the meeting discoveries and feedback.
Communicate and evaluate the customer experience through customer communication and questionnaires.
Perform other duties as assigned by Management.