Contract Administrator/Customer Service Manager

PCC Talent Acquisition Portal•North Grafton, MA

2d•Onsite

About The Position

The individual in this position aids in the preparation of contractual provisions and the administration of contract proposals for commercial and government, domestic and international companies. Maintain bookings, billings, and account receivable plans. Additional functions performed include the adherence to master plans and schedules, and the development of solutions to current problems. Work performed includes screening and processing verbal and written inquiries and bid packages. Inquiries are given to the Estimating Department, then returned for quoting. Detailed bid packages are compiled requiring coordination and input from many departments regarding legal and technical aspects of bid. After completion, the quotation is typed and reviewed prior to mailing to the customer. When quotations become orders, the correctness of purchase order is verified, and the required data is entered into computer system. The Contract Administrator/Customer Service Manager follows orders through the manufacturing process to shipment and contacts customers as needed to relay information and/or answer any questions. The Contract Administrator/Customer Service Manager expedites orders and arranges inspections/witnessing points as required. This position works under minimal supervision with the freedom to make decisions involving customer requirements. Quotations/bids and sales orders are reviewed prior to release to the customer and W-G department. Should any sales order discrepancies arise after distribution within W-G, the Contract Administrator/Customer Service Manager is advised by other departments and steps are taken.

Requirements

Four-year college degree in Business, Engineering or relevant degree fields.
Senior level sales, customer service, contract administration or purchasing agent experience.
5+ years of related experience in Aerospace, Energy, or Military market sales experience.
Thorough knowledge of mechanical engineering, forging and/or machining.
Computer skills to include MRP systems, Excel, Word, and PowerPoint.
Excellent written and oral communication.
Human relations are a must.
PC/Symix/Syteline skills.
Self-directed and works well in a matrix organization.

Responsibilities

Aid in the preparation of contractual provisions and the administration of contract proposals for commercial and government, domestic and international companies.
Maintain bookings, billings, and account receivable plans.
Adhere to master plans and schedules.
Develop solutions to current problems.
Liaison with customer sourcing.
Coordinate customer shipping requirements with certified scheduling reports.
Prepare bids and negotiate specifications and contractual provisions.
Coordinate and monitor the scheduling, pricing, and technical performance of customer service representatives.
Set up new account information and resolve customer problems.
Solicit all departments- Purchasing, Quality, Engineering, Manufacturing, and Metallurgy to establish rapport, improve service, and provide technical information or assistance.
Develop profile competition.
Coordinate visits to other plants and assist in Wyman Gordon plant tours showing customers the facility and manufacturing process.
Provide service support to all internal departments.
Serve customer needs by furnishing current and accurate information when requested to ensure customer is kept abreast of actions at Wyman Gordon.
Interpret, quantify, and relay RFQ requirements to W-G.
Review and manage entry of customer order requirements into computer sales order system from which manufacturing process begins.
Screen and process verbal and written inquiries and bid packages.
Compile detailed bid packages requiring coordination and input from many departments regarding legal and technical aspects of bid.
Type and review quotations prior to mailing to the customer.
Verify the correctness of purchase orders when quotations become orders.
Enter required data into the computer system.
Follow orders through the manufacturing process to shipment.
Contact customers as needed to relay information and/or answer any questions.
Expedite orders and arrange inspections/witnessing points as required.
Review quotations/bids and sales orders prior to release to the customer and W-G department.
Take steps to resolve sales order discrepancies that arise after distribution within W-G.