4755 - 53771 - Continuum Technical Support Specialist I

DeRoyal•Powell, TN

11d•$4,755 - $53,771

About The Position

Continuum® is an automated Inventory Management/Charge Capture system. As a Continuum Technical Support Specialist, you will be the first point of contact for all user issues pertaining to Continuum.

Requirements

Technical support call center experience
Working knowledge of remote access tools such as LogMeIn, SecureLink, RDP, VNC
Familiar with network terminologies such as DHCP, Static, TCP/IP, Firewall, LAN/WAN, FTP, etc.
Minimum of 2 years of technical experience
1 year of call center/customer service experience highly preferred
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Problem Solving
Help Desk Experience
Verbal Communication
Operating Systems
Phone Skills
Customer Service
Quality Focus
PC Proficiency
Technical aptitude and mechanical dexterity are a must.

Nice To Haves

Experience with Microsoft Azure Cloud is a plus

Responsibilities

Respond to all user requests that come in via phone and email
Responsible for processing & shipping all RFID tag requests via JDE and/or Smartsheet
Ability to document and summarize requests in service tickets
Ability to troubleshoot hardware issues such as maglocks, push to exit’s, desktops, touchscreen monitor’s, RFID printers, iPad’s, etc.
Ability to troubleshoot and support proprietary systems and software.
Ability to monitor all device and interface alerts and follow our downtime procedure where necessary
Ability to determine the most effective manner to resolve user issues. Engage in research and in-depth troubleshooting to resolve technical issues. Contacting and working closely with IT departments internally and externally.
Ability to work as a productive member of a cohesive group toward a common goal, contributing to team development and effective team dynamics
Ability to work and communicate with team members from various organizational levels
Will need to be available for on-call support at least 2 weeks/month
Ability to work on helpdesk related projects as assigned by Manager