Technical Support Specialist I

Western States Equipment • Meridian, ID

2d • Onsite

About The Position

Assists with the day-to-day support of Western States Equipment’s computing environment, providing user assistance with hardware and software issues.

Requirements

• Ability to install and troubleshoot PC and mobile device hardware and software.
• Ability to assist in root cause problem analysis and resolution.
• Ability to troubleshoot basic networking issues.
• Ability to assist in implementing new technologies, processes, and procedures.
• Excellent customer service and telephone skills.
• Good written and verbal communications skills.
• Ability to develop and maintain effective working relationships with others.
• Ability to organize work, prioritize tasks.
• Ability to create system documentation with attention to detail.
• Ability to follow established processes and procedures.
• Ability to perform off-hours support and maintenance, which may include nights, weekends, and holidays with short notice.
• Ability to travel overnight.
• Ability to perform job functions with general supervision.
• Must be able to communicate (speak, read, comprehend, write in English).

Nice To Haves

• CompTIA or Microsoft MTA Certifications preferred.

Responsibilities

• Provides first level IT Service Desk support.
• Evaluates and resolves end user computer, mobile, and connectivity issues.
• Escalates incidents and requests to higher tier level, as appropriate.
• Installs and maintains computer hardware, software, and peripherals in a network environment.
• Provides on-site and remote user support.
• Utilizes departmental tracking systems to track inventory and technical issues.
• Assists in researching, testing and implementing new hardware and software solutions.
• Performs user administration and provisioning/de-provisioning and permission assignments.
• Follows all company policies, procedures, and standards.
• Works within and promotes the corporate vision, mission, and values of the organization.
• May pursue issue resolutions by working with technology providers.
• Provides training to end-users.
• Creates and maintains system documentation.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree