Continuous Improvement Project Manager

Tulip Interfaces•Somerville, MA

2d•Hybrid

About The Position

Tulip is hiring a Continuous Improvement Project Manager to deliver projects for regulated life sciences customers and guide them through manufacturing digital transformation. The role is based in Somerville, Massachusetts, in a hybrid work environment with at least three days per week in the office, and includes approximately 25% customer travel. The project manager works with customers, partners, and internal teams from scoping and quoting through go-live, coordinating project plans, timelines, budgets, requirements, and deliverables. The role also contributes to improving Professional Services delivery, including developing AI-assisted workflows.

Requirements

At least 5 years of experience delivering projects for regulated life sciences customers in pharma, biotech, or medical device, in project or program management, manufacturing operations, consulting, or customer success.
Strong working knowledge of regulated quality systems and compliance frameworks, including GxP, ISO standards, and 21 CFR Part 11.
Experience building and running detailed project plans covering scope, milestones, owners, and timelines across internal teams, partners, and customers in multi-site, multi-region organizations.
Clear written and verbal communication skills.
Ability to communicate with audiences ranging from shop-floor workers and engineering managers to executives.
Strong organization and prioritization skills, including working through ambiguity and identifying risks early.

Nice To Haves

Lean, Six Sigma, Agile, or PMP certification.
Familiarity with change control and validation in regulated environments.
Curiosity about AI-first delivery and interest in shaping it at a fast-growing SaaS company.

Responsibilities

Own project plans, timelines, budgets, and deliverables with cross-functional teams and customers, from scoping and quoting through go-live.
Partner with customers and internal experts to define requirements and success criteria.
Work on-site with customers and guide them through manufacturing digital transformation.
Keep project information and communication organized so teams can stay focused on the work.
Understand technical details sufficiently to manage risks and escalate when needed.
Help improve Professional Services delivery, including building new AI-assisted workflows.
Lead project meetings, drive decisions, and provide executive-level updates to technical and non-technical audiences.