Continuous Improvement Management Specialist

CMA CGM•Mississauga, ON

32d

About The Position

CEVA Logistics is a leading global logistics company with a presence in over 170 countries, offering a comprehensive suite of services including contract logistics, freight forwarding, and transportation management. The company emphasizes a culture of Boldness, Imagination, Exemplary, and Excellence, fostering a diverse and inclusive workforce of 110,000 team members. CEVA Logistics encourages career growth and offers opportunities to shape the future of global trade. The role of the Continuous Improvement Management Specialist is within the Customer Business Solutions team, focused on driving the development and implementation of Business Solutions such as web platforms, EDI, reports, and dashboards for customers. This position acts as a strategic partner to clients, understanding their needs to deliver solutions that optimize supply chain performance.

Requirements

Five (5) years of Global Transportation and Freight Forwarding experience
Bachelor’s degree in Business Management, Logistics, or Supply Chain Management or equivalent
Familiarity with freight forwarding operations, customs and documentation processes
Strong experience with supply chain software and tools, including TMS (Transportation Management Systems)
Project management knowledge or certification
Proficiency in data analysis, reporting, solutions designs and system mappings
Strong ability to understand customer supply chain operations, business processes, and system requirements, and translate them into effective solutions
Broad business acumen with an understanding of operational processes, technology solutions, process improvement, and organizational strategy
Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Visio
Strong leadership, project coordination, and stakeholder management skills, with the ability to drive collaboration across teams
Excellent communication, problem-solving, and decision-making abilities, with experience engaging and influencing stakeholders at all levels of the organization

Responsibilities

Participate in Tenders, in relation with BD and Tender Management
Design and Present Business Solutions to customers
Promote standard solutions, interfacing capabilities, and e-booking benefits
Capture customer needs and identify related requirements (reports, EDI…) as well as specifics
Educate Sales/BD with Business Solutions, part of the IT landscape
Validate Solution Design with all CBS and Customer Service involved in traffic, managing the implementation project for the Business Solutions
Configure Business Solutions (or make sure all configurations are done): web access for customers, xmldos / station finder, etc.)
Coordinate and be part of the EDI project with customer and CEVA Business Analysts
Configure Standard Report or create customer reports when required: Tracker for flow monitoring, KPI, KFI, KXI
Provide tools (Missing report) to the teams in charge of DQ- Data Quality for Internal control (Missing Report)
Complete the SOP part related to Business Solutions and handover to Operations (BPS, Customer service) when specificities impacting the work instructions
Detect potential malfunctions and coordinate corrective actions for EDI/Reports
Fine-tune Customer reports and KPIs
Pro-actively promote our Business Solutions, especially during Client QBRs
Train our customers in Business Solutions
Take part of Continuous Improvement initiatives when Business Solutions can improve our productivity (EDI, Automatic Report, Streamline Process)
Submit “request evolution” ticket and write user story supported by Regional / Global CBS for Solutions improvement
Take part of Innovative / Transformation projects as long as Webplatform, customer reporting, customer EDI are impacted