Continuous Improvement Leader - Industry Solutions Delivery

Microsoft • ,

8d • $130,900 - $303,600 • Remote

About The Position

Come join a new team as a Continuous Improvement Leader - Industry Solutions Delivery and play a pivotal role in shaping the future of business excellence in Industry Solutions Delivery (ISD), Microsoft. As part of our Continuous Improvement team, you will be instrumental in building and deploying innovative tools and methodologies that streamline workflows, driving efficiencies with a focus on waste reduction. You’ll also be at the forefront of integrating AI to enhance processes and accelerate business outcomes. If you are passionate about continuous improvement in a dynamic, technology-driven environment, and thrive on reimagining how value gets created, this is the team for you! As a Continuous Improvement Leader, you will develop deep expertise in continuous improvement strategies and AI applications. You will apply leadership skills as you engage, influence, and drive momentum with senior leaders and across the organization. You will deliver measurable impact by collaborating across the organization, opening the door to significant career growth opportunities and advancement. Industry Solutions Delivery (ISD) is a global organization of more than 7,000 strategic sellers, industry experts, engineers, architects, consultants, and delivery professionals. We work side by side with the world’s most influential companies to deliver Microsoft technology and accelerate their digital transformation journeys. Our team values diverse perspectives and encourages everyone to be their authentic self. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

• Bachelor’s Degree in Business, Operations, Engineering, Finance or related field AND 8+ years work experience in program management, process management, process improvement, process execution, process optimization OR equivalent experience.
• VS-coding expertise with deep knowledge and experience in areas of Data Science, Data Analysis, Statistics, Python, Hypothesis testing, and Anomaly Detection.
• 5+ years of experience applying rigorous critical thinking to breakdown complex processes to identify improvement opportunities.
• 5+ years of experience leading, facilitating, and influencing across a matrix organization, dealing with ambiguity, listening, applying human and data-driven judgement and finding common ground in strong opinion-based situations.

Nice To Haves

• Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, process improvement, process execution, process optimization OR Bachelor's Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management, process management, or process improvement OR equivalent experience.
• Lean, Six Sigma, Business Process Management Professional, Change Management (e.g. Prosci), and/or Agile certifications.
• Proven track record of leading successful kaizen / improvement events that produce measurable business outcomes and sustainment.

Responsibilities

• Perform program landscape analysis and examine business trends, while contributing to programs impacting Microsoft.
• Identify opportunities to develop and improve programs, and drive program strategy definition and project plan creation.
• Oversee a portfolio of projects, communicate program status and risk to stakeholders, and hold them accountable to following the schedule.
• Drive collaboration between teams to ensure program processes are executed efficiently.
• Provide deep expertise to conduct cost-benefit analyses and evaluate success metrics, while optimizing the use of data analytics to derive insights and identify risks and opportunities.
• Drive and influence change management processes in the organization.
• Build and deploy the core tools and methodologies of continuous improvement to drive achievement of targeted results in revenue growth, cost reduction, customer satisfaction, and employee satisfaction.
• Identify and fix root causes of recurring operational issues rather than managing symptoms.
• Simplify and standardize processes while improving cycle time.
• Increase quality and drive scalability.
• Deliver measurable business impact across margin and productivity.
• Build a repeatable improvement engine, embedding continuous improvement into how we operate.
• Assess process performance.
• Facilitate teams in definition of improvement goals, leveraging relevant benchmarks to set a high bar, and support implementation of improvements to achieve targeted outcomes.
• Facilitate process execution and lead a clear end-to-end view of expected business outcomes for owned processes.
• Manage stakeholder engagement rhythm and partnerships by addressing pain points to resolve challenges and to drive sustainment of improvements.
• Leveraging AI, facilitate the process of improvement sustainment, including assessing performance data, interpreting analyses, and translating insights into recommendations to support teams’ adoption of continuous improvement.
• Use data results to identify opportunities, communicate results, lead the incorporation of process methodologies and leverage feedback from others to identify opportunities for future process improvements and work with teams to implement, using kaizen.
• Lead change management using advanced understanding of the business and continuous improvement.
• Lead teams in end-to-end implementation of improvement of complex processes that span multiple business functions and lead documentation maintenance for flow, controls, underlying systems, and requirements needed.
• Embody our Culture and Values

Benefits

• Certain roles may be eligible for benefits and other compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level