Continuous Improvement Leader, Business Processes (SAP)

Perfetti Van Melle•Erlanger, KY

11d

About The Position

Perfetti Van Melle is seeking a Continuous Improvement Leader, Business Processes to lead stabilization, adoption, and continuous improvement across its USA organization following a global SAP S/4HANA business transformation. This is a cross-functional business role rather than an IT role. The leader will build a local network of subject matter experts (SMEs) and Key Users, align improvement priorities with local leadership, and improve business performance and process health. Success is measured by business results and process health rather than activity or ticket counts. The role monitors process performance and adherence using Signavio and other data sources, identifies deviations from standard end-to-end processes, and manages agreed improvements against process health KPIs and business outcomes. It also drives adoption and operational improvements beyond the system, including policies, ways of working, handoffs, SOPs, reference guides, KPI reviews, knowledge management, role design, and organizational structure. The leader partners with local leadership, HR, Global Business Process, and IT teams; coordinates improvements and automation; shares practices across regions; and provides governance on priorities, capacity, dependencies, benefits, and adoption.

Requirements

7+ years of experience in operations, supply chain, or business process roles.
5+ years leading continuous improvement initiatives (Lean, Kaizen, Six Sigma, or equivalent) in a business or operations setting.
3+ years working in SAP ECC or S/4HANA (S/4HANA preferred) as a process owner, Key User, or process lead, with process knowledge in at least one of Supply Chain, Warehousing, Finance, or Order to Cash.
2+ years leading teams or cross-functional networks, including Key User or SME communities, and closing capability gaps through training.
Lean Six Sigma Green Belt certification.
Experience using process metrics or process mining tools such as Signavio or similar to set priorities and prove value.
Experience driving adoption and change beyond the system, such as SOPs, ways of working, and KPI management.
Strong stakeholder management across business, process, and IT teams, including at the executive level; global single-instance experience with change governance is described as ideal.
Ability to motivate people and build ownership among those taking on improvement work in addition to their day jobs.
Analytical and pragmatic approach, including the ability to turn unclear requests into defined priorities and select appropriate solutions such as training, data, process, policy, automation, or system changes.
Clear and credible communication, focus on outcomes, and ability to see priorities through to adoption.

Nice To Haves

Experience with SAP S/4HANA is preferred over SAP ECC.
Experience in a global single-instance environment with change governance is ideal.

Responsibilities

Build and lead the local Key User and SME community across functional areas, ensuring primary, backup, and successor coverage.
Partner with leadership and HR to protect SME capacity, identify overload and retention risks, and ensure SME contributions are recognized in objectives and performance reviews.
Use Signavio and other data sources to monitor process performance and adherence, quantify deviations from standard end-to-end processes, and correct them.
Agree on improvement priorities with local management using data, and manage initiatives against process health KPIs and business outcomes.
Drive improvements beyond the system, including policies, ways of working, handoffs, SOPs, quick reference guides, KPI and performance reviews, knowledge management, role design, and organization structure.
Embed PVM good practices and close adoption gaps using Lean, Kaizen, and other structured problem-solving methods.
Partner with Global Business Process and IT teams to increase automation, coordinate priority improvements, and propose template enhancements through the appropriate governance.
Bring proven improvements from Europe and other regions into the organization and share North America learnings with the global team.
Identify capability gaps and address them through Key User onboarding, training, SOPs, and accessible materials, working with HR.
Run monthly leadership governance on priorities, capacity, dependencies, benefits, and adoption, escalating to the executive committee when needed.

Benefits

PTO package including vacation, wellness, personal, and pay it forward time off.
13 paid holidays.
401(k) with company match up to 8%.
Annual bonus potential and merit-based increases.
Comprehensive health insurance.
Annual well-being subsidy.
20 weeks of maternity leave and 12 weeks of paternity leave options.
Sam's Club or Costco annual membership reimbursement.
Tuition-free college program or free continued education, including bachelor's and master's programs.
Monthly candy allotment including Airheads, Airheads Xtremes, and Mentos.