Continuous Improvement Coord Rev Cycle-Remote

Mayo Clinic•Rochester, MN

2d•Remote

About The Position

The Revenue Cycle Continuous Improvement Coordinator works collaboratively leading and participating on projects and multi-disciplinary workgroups related to learning and development, internal quality reviews, compliance initiatives, reporting initiatives, benchmarking, research and analysis, continuous improvement opportunities, and other customer requested projects. Provides continuous improvement support for both new and existing Revenue Cycle staff. Aligns programs with operational needs identified by evaluation of staff work according to quality standards. Collaborates with other team members to develop, then deliver, relevant education across Revenue Cycle. Reviews and maintains results, documents trends, and interprets performance data to recommend, develop, and deliver continuous improvement programs. Initiates solutions and identifies resource impacts to ensure operational effectiveness by working with Operations and Systems in redesigning systems and workflows through understanding of Enterprise Revenue Cycle operations, processes, systems, regulations, clinical practice, payer changes and data. Maintains a thorough understanding of all Revenue Cycle functions and activities. Provides support to leadership by reporting problems, concerns, and opportunities for increased revenue and decreased denials through the quality assurance process. Documents changed processes and ensures changes are incorporated into training and internal control materials for Enterprise Revenue Cycle staff and other users.

Requirements

Demonstrated skills in project management, delivering results, team building, and providing a high level of customer service is required.
Must be able to work independently, take initiative, and problem solve/troubleshoot for the multiple projects and competing priorities.
Ability to cope with varied levels of workload and multiple tasks.
Must be adaptable/flexible in a changing environment.
Must exercise sound judgment; be flexible and adaptable and skilled at leading and facilitating change, teams and managing conflict.
Effective interpersonal, organizational and communication skills are essential.
Knowledge of project management planning tools, evaluation, metrics; critical thinking and problem-solving skills is essential.

Nice To Haves

May work evening and weekend hours and travel as needed.

Responsibilities

Lead and participate on projects and multi-disciplinary workgroups related to learning and development, internal quality reviews, compliance initiatives, reporting initiatives, benchmarking, research and analysis, continuous improvement opportunities, and other customer requested projects.
Provide continuous improvement support for both new and existing Revenue Cycle staff.
Align programs with operational needs identified by evaluation of staff work according to quality standards.
Collaborate with other team members to develop and deliver relevant education across Revenue Cycle.
Review and maintain results, document trends, and interpret performance data to recommend, develop, and deliver continuous improvement programs.
Initiate solutions and identify resource impacts to ensure operational effectiveness by working with Operations and Systems in redesigning systems and workflows.
Maintain a thorough understanding of all Revenue Cycle functions and activities.
Provide support to leadership by reporting problems, concerns, and opportunities for increased revenue and decreased denials through the quality assurance process.
Document changed processes and ensure changes are incorporated into training and internal control materials for Enterprise Revenue Cycle staff and other users.