Continuous Improvement CI Specialist

Gulfstream•Savannah, GA

About The Position

The Continuous Improvement CI Specialist works with Gulfstream’s Customer Support Operations Business Transformation Team to improve Service Center Operations. The role drives improvements to mobility and service software, uses data visualization and Lean principles to identify opportunities, and contributes to projects supporting aircraft service excellence. The posting also describes program-management responsibilities: creating integrated plans for new products in development and managing cross-functional project teams. The position guides teams toward project goals through issue identification, resolution, and contingency planning. It assesses project issues, manages project status and budgets, develops schedules and status reports, monitors progress, and works with team members, line managers, stakeholders, alliance partners, suppliers, and external thought leaders to meet requirements and deliverables. It also monitors certification schedules, performance targets, schedule and budget variances, and quality, reliability, and availability issues. The role requires comprehensive knowledge of aircraft-industry production, engineering, quality, completion, material, and service-support operations, as well as detailed knowledge of program/project-management processes and in-service aircraft operations. Travel may be up to 25%.

Requirements

Bachelor’s degree in Program Management, Engineering, Finance, or a related field, or an equivalent combination of education and experience sufficient to perform the job’s essential functions.
Five years of experience in aircraft design, manufacturing, or service and support, including three years of program management consisting of any combination of supervisory experience, complex program management, and/or technical experience.
Comprehensive knowledge of aircraft-industry production, engineering, quality, completion, material, and service-support operations.
Detailed understanding of program/project-management processes and procedures and in-service aircraft operations.
Ability to read, write, speak, and understand English.

Nice To Haves

Broad continuous improvement or Lean Six Sigma experience.
Intermediate data visualization skills, such as Power BI.
Experience with software implementation, especially at an aviation service company.
Curiosity, creativity, analytical strength, enthusiasm for learning, and a passion for improving processes.
Passion for aviation.

Responsibilities

Partner with Gulfstream’s Customer Support Operations Business Transformation Team to deliver process improvements.
Drive enhancements to mobility and service software used in Service Centers.
Use data, visualization tools, and Lean principles to identify opportunities and inform decision-making.
Create integrated plans for input to new products in development.
Manage cross-functional project teams coordinating product development and guide teams toward project goals, including issue identification, resolution, and contingency planning.
Assess project issues and develop resolutions that support productivity, quality, and stakeholder goals and objectives.
Review, manage, proactively challenge, and control project operations and budgets.
Manage schedules and prepare status reports.
Develop mechanisms to monitor project progress and intervene to solve problems with team members and line managers.
Act as a liaison with alliance partners and external thought leaders.
Interface with stakeholders to ensure requirements are met.
Analyze program certification schedules and progress against performance targets and guarantees.
Develop draft master schedules for new product development.
Monitor schedule and budget variance analysis across projects to help achieve desired savings and revenue.
Monitor quality, reliability, and availability issues to identify and resolve leading drivers.
Support the department’s intranet website and newsletters with technical and program updates.
Support supplier design and program reviews to help ensure deliverables, schedules, and budgets are met.
Perform other duties as assigned.