Continuous Improvement CI Specialist

Gulfstream•Savannah, GA

About The Position

The Continuous Improvement CI Specialist works with Gulfstream’s Customer Support Operations Business Transformation Team to improve Service Center Operations. The role focuses on optimizing processes, enhancing mobility and service software, and using data, visualization tools, and Lean principles to identify opportunities and support better decision-making. The work contributes to aircraft service excellence. The posting also describes program-management responsibilities related to new product development, including preparing integrated plans, coordinating cross-functional project teams, guiding projects toward their goals, and addressing issues and contingencies. Responsibilities include managing schedules, budgets, status reporting, stakeholder requirements, certification progress, quality and reliability issues, and project performance.

Requirements

Bachelor’s degree in Program Management, Engineering, Finance, or a related field, or an equivalent combination of education and experience sufficient to perform the essential functions.
Five years of experience in aircraft design, manufacturing, or service and support.
Three years of program management experience, which may include a combination of supervisory experience, complex program management, and/or technical experience.
Comprehensive knowledge of aircraft industry production, engineering, quality, completion, material, and service support operations.
Detailed understanding of program/project management processes and procedures and an intimate understanding of in-service aircraft operations.
Ability to read, write, speak, and understand English.

Nice To Haves

Broad continuous improvement or Lean Six Sigma knowledge and skills.
Intermediate data visualization skills, such as Power BI.
Experience with software implementation, especially at an aviation service company.
Curiosity, creativity, analytical strength, enthusiasm for learning, and a passion for improving processes.
Passion for aviation.

Responsibilities

Partner with the Customer Support Operations Business Transformation Team to deliver process improvements.
Drive enhancements to mobility and service software used in Service Centers.
Use data, visualization tools, and Lean principles to identify improvement opportunities and inform decision-making.
Create and provide integrated plans for input to new products in development.
Manage cross-functional project teams coordinating product development and guide teams toward project goals.
Identify and resolve project issues and develop contingency plans.
Assess project issues and develop resolutions that meet productivity, quality, stakeholder, and business goals.
Review, manage, challenge, and control project operations and budgets.
Manage schedules and prepare status reports.
Develop mechanisms to monitor project progress and intervene or solve problems with team members and line managers.
Act as a liaison with external alliance partners and thought leaders.
Interface with stakeholders to ensure requirements are met.
Analyze program certification schedules and progress against performance targets and guarantees.
Develop draft master schedules for new product development.
Monitor schedule and budget variance analysis to help achieve desired savings and revenue.
Monitor quality, reliability, and availability issues to identify and resolve leading drivers.
Support the department’s intranet website and newsletters with technical and program updates.
Support supplier design and program reviews to help ensure deliverables, schedules, and budgets are met.
Perform other duties as assigned.