Continuous Education Program Lead (ROPS-IMT) - Remote
About The Position
The Insurance Management Team is seeking a dynamic and L&D experienced Program Lead to own our continuous education program for a team of ~350 insurance educators. The Continuous Education Program Lead advances ongoing teammate development by coordinating continuous education programs that reinforce critical knowledge, address emerging business needs, and support teammate performance beyond initial onboarding. This Program Lead will be successful by ensuring IMT teammates have the right education at the right time and seeing increased proficiency in key skill areas among teammates supported. This role develops and maintains the continuous education roadmap, coordinates curriculum and learning resources, drives learner engagement, measures program effectiveness, and leads the annual assessment process. The Continuous Education Program Lead partners with operational leaders, subject matter experts, Quality Assurance, and other stakeholders to translate business and performance needs into practical learning solutions. The Continuous Education Program Lead will work with the Team Altitude leadership to execute on strategy and owns the governance process.
Requirements
- Experience supporting learning and development, training, curriculum development, program coordination, or a related function.
- Experience applying adult learning principles in a workplace learning environment.
- Experience developing or maintaining curriculum, job aids, learning resources, or facilitated learning experiences.
- Experience coordinating projects involving multiple stakeholders and deliverables.
- Experience reviewing basic data and feedback to recommend program improvements.
- Strong written, verbal, organizational, and stakeholder communication skills.
Nice To Haves
- Instruction design experience preferred
- Corporate and/or adult training experience preferred
- Experience supporting continuous education, knowledge reinforcement, or post-onboarding learning programs.
- Experience developing and executing an annual learning roadmap.
- Experience coordinating assessments, knowledge checks, or competency-validation activities.
- Facilitation experience or exposure to motivational interviewing.
- Experience partnering with operational leaders, Quality Assurance teams, and subject matter experts.
- Relevant subject matter expertise within the supported business area.
- Experience measuring learner participation, knowledge retention, feedback, or learning impact.
Responsibilities
- Define annual learning priorities aligned with business needs, operational changes, and teammate development goals.
- Develop and maintain the roadmap for continuous education initiatives, learning campaigns, and knowledge-reinforcement activities.
- Coordinate the execution of roadmap priorities across multiple stakeholders and subject matter areas.
- Evaluate emerging education needs and recommend updates to learning priorities.
- Maintain visibility into initiative status, dependencies, risks, and upcoming deliverables.
- Coordinate the development, maintenance, and refresh of continuous education curriculum, job aids, and learning resources.
- Partner with subject matter experts to identify emerging education needs and translate them into appropriate learning solutions.
- Ensure learning content is accurate, current, accessible, and aligned with operational needs.
- Apply adult learning principles when developing or improving learning experiences.
- Coordinate content review and approval with appropriate stakeholders.
- Recommend the most effective learning approach based on the audience, need, and desired outcome.
- Develop and execute strategies that reinforce critical knowledge after initial onboarding.
- Coordinate timely learning opportunities that support teammate performance and readiness.
- Use learning campaigns, facilitated experiences, job aids, and other reinforcement methods to promote continued learning.
- Monitor learner participation and feedback to identify engagement opportunities.
- Partner with leaders and stakeholders to promote awareness of continuous education offerings.
- Use facilitation practices and motivational interviewing concepts, when appropriate, to encourage participation and application.
- Track participation, learner feedback, knowledge retention, and available business outcomes.
- Review learning and performance data to evaluate program effectiveness.
- Identify trends and use findings to recommend improvements to content, delivery methods, resources, or reinforcement strategies.
- Communicate program findings and recommendations to relevant stakeholders.
- Use data to help prioritize future learning initiatives and investments.
- Establish practical measures of success for continuous education programs and learning campaigns.
- Serve as a primary learning partner for ongoing teammate education.
- Partner with operational leaders, subject matter experts, Quality Assurance, and other stakeholders to identify performance gaps and education needs.
- Translate identified needs into coordinated learning strategies and solutions.
- Ensure continuous education priorities remain aligned with organizational objectives.
- Build productive partnerships that support accurate content, effective implementation, and learner adoption.
- Communicate learning priorities, progress, outcomes, and recommendations to diverse stakeholder groups.
- Coordinate the development, implementation, and evaluation of the annual assessment.
- Partner with stakeholders and subject matter experts to support assessment content and alignment.
- Maintain an ongoing strategy for the assessment process and its connection to organizational learning priorities.
- Review available assessment findings to identify knowledge gaps and continuous education opportunities.
- Recommend learning or reinforcement activities based on assessment results.
- Evaluate the assessment process and coordinate improvements for future cycles.
Benefits
- Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave
- Professional development programs
- On-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
