Continuing Education Operations Coordinator

UNC-Chapel Hill•Chapel Hill, NC

1d•Onsite

About The Position

The Continuing Education Operations Coordinator leads and manages operational, administrative, registration, and business functions for the Continuing Dental Education (CDE) Department. This role serves as the primary point of accountability for continuing education programming, AHEC-related activities, participant registration, customer service, reporting, compliance, and overall departmental operations. It acts as a key point of contact for external dental professionals, AHEC partners, and organizations across North Carolina. This position plays a key role in planning, coordinating, and executing continuing education programs by collaborating with faculty and internal and external stakeholders to translate educational goals into well-organized and successful learning experiences. Responsibilities include managing approximately 20 continuing education programs annually, serving up to 4,000 participants and directly supporting the department’s educational revenue and outreach goals; handling course logistics both internally and externally; overseeing registration processes; coordinating participant communications and marketing efforts; and ensuring high-quality participant experience that supports program retention, repeat enrollment, and positive evaluation outcomes, including designing and administering participant evaluations and analyzing results to inform program improvements and faculty feedback. The role also coordinates and ensures execution of AHEC-related initiatives, including managing faculty coordination, travel logistics, and compensation processes to ensure timely program delivery across nine regional AHEC sites. The Continuing Education Operations Coordinator maintains and monitors financial and programmatic records to ensure accuracy, support budget tracking, and reduce financial and compliance risk. It prepares and analyzes operational and financial reports used to guide departmental planning and fiscal year decision-making, monitors program activities, and ensures adherence to University policies, accreditation standards, and continuing education requirements, reducing risk and maintaining program eligibility and standing. This position also contributes to the development and improvement of departmental processes by identifying workflow inefficiencies and implementing process improvements that increase operational efficiency, reduce processing time, and improve program consistency, developing and implementing standard operating procedures (SOPs) to establish consistency, improve continuity, and support scalable program growth. This position independently prioritizes and manages multiple operational functions, making decisions that directly impact program delivery, participant experience, and departmental efficiency, resolving moderately complex operational challenges, and coordinating across functions, while partnering with the Director of Continuing Dental Education to support operational planning, program oversight, and execution of departmental priorities. The Continuing Education Operations Coordinator is a key contributor to departmental success by ensuring seamless program delivery, supporting faculty and participants, and maintaining efficient, organized, and compliant operations.

Requirements

Experience in operations, administration, registration, and business functions.
Experience managing continuing education programs.
Experience with AHEC-related activities.
Experience with participant registration and customer service.
Experience with reporting and compliance.
Experience collaborating with faculty and stakeholders.
Experience managing course logistics.
Experience coordinating participant communications and marketing.
Experience designing and administering participant evaluations and analyzing results.
Experience managing faculty coordination, travel logistics, and compensation processes.
Experience maintaining and monitoring financial and programmatic records.
Experience preparing and analyzing operational and financial reports.
Knowledge of University policies, accreditation standards, and continuing education requirements.
Experience identifying workflow inefficiencies and implementing process improvements.
Experience developing and implementing standard operating procedures (SOPs).
Ability to independently prioritize and manage multiple operational functions.
Ability to make decisions that directly impact program delivery, participant experience, and departmental efficiency.
Ability to resolve moderately complex operational challenges and coordinate across functions.
Ability to partner with leadership to support operational planning and execution.

Nice To Haves

Experience in the dental education field.
Familiarity with nine regional AHEC sites.

Responsibilities

Lead and manage operational, administrative, registration, and business functions for the Continuing Dental Education (CDE) Department.
Serve as the primary point of accountability for continuing education programming, AHEC-related activities, participant registration, customer service, reporting, compliance, and overall departmental operations.
Act as a key point of contact for external dental professionals, AHEC partners, and organizations across North Carolina.
Plan, coordinate, and execute continuing education programs by collaborating with faculty and internal and external stakeholders.
Manage approximately 20 continuing education programs annually, serving up to 4,000 participants.
Handle course logistics both internally and externally.
Oversee registration processes.
Coordinate participant communications and marketing efforts.
Ensure high-quality participant experience that supports program retention, repeat enrollment, and positive evaluation outcomes.
Design and administer participant evaluations and analyze results to inform program improvements and faculty feedback.
Coordinate and ensure execution of AHEC-related initiatives, including managing faculty coordination, travel logistics, and compensation processes.
Maintain and monitor financial and programmatic records to ensure accuracy, support budget tracking, and reduce financial and compliance risk.
Prepare and analyze operational and financial reports used to guide departmental planning and fiscal year decision-making.
Monitor program activities and ensure adherence to University policies, accreditation standards, and continuing education requirements.
Contribute to the development and improvement of departmental processes by identifying workflow inefficiencies and implementing process improvements.
Develop and implement standard operating procedures (SOPs) to establish consistency, improve continuity, and support scalable program growth.
Independently prioritize and manage multiple operational functions.
Make decisions that directly impact program delivery, participant experience, and departmental efficiency.
Resolve moderately complex operational challenges and coordinate across functions.
Partner with the Director of Continuing Dental Education to support operational planning, program oversight, and execution of departmental priorities.