Continual Improvement (CSI) Manager w/Secret Clearance
TekSynap•Washington, DC
•Hybrid
About The Position
We are seeking a Continual Improvement (CSI) Manager for the CSES contract. The Continual Improvement Manager is responsible for implementing service and process improvements across the program. This role interfaces with CCS process/service owners and managers, baselines performance, tracks improvement actions, reports gained efficiencies and drives measurable service improvement.
Requirements
- Experience driving process improvements, baselining and tracking service improvements, and reporting gained efficiencies on a contract/task order requirements of similar size, scope, and complexity.
- ITIL 4 Managing Professional certification, or current equivalent ITIL 4 role-aligned certification; related modules/exams should be stated.
- Lean Six Sigma Green Belt.
- Bachelor’s in IT, Business, Engineering, or related field or additional 4 years experience in lieu
- Secret Clearance
- U.S. Citizenship
Responsibilities
- Lead the continual improvement program across service lines, practices, and processes.
- Identify, prioritize, baseline, execute, and report service and process improvement initiatives.
- Use metrics, analytics, customer feedback, and operational trends to identify improvement opportunities.
- Coordinate with process/service owners to implement changes that improve efficiency, service quality, and customer experience.
- Incorporate user-centered and human-centered design considerations into improvement planning where applicable.
- Maintain the improvement register, improvement plans, benefit tracking, and performance reporting inputs.
Benefits
- health
- dental
- vision
- 401K
- life insurance
- short-term and long-term disability plans
- vacation time
- holidays
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Manager
