Contingent Workforce Coordinator

Norwegian Cruise Line•Miami, FL

About The Position

Manage the end-to-end non-employee lifecycle of non-employee onboarding, maintenance, extensions, and offboarding, ensuring all contractors are correctly classified, compliant, trained, provisioned, and offboarded.

Requirements

2+ years of experience in contingent workforce program coordination
Familiarity with workforce onboarding, offboarding, credentialing, and compliance processes
Methodical approach to workflow management
Exceptional attention to detail
Proficiency in maintaining documentation and tracking metrics
Strong problem-solving skills
Excellent teamwork abilities
Strong communication skills (written and verbal) with the ability to collaborate effectively with internal and external stakeholders

Nice To Haves

Technology, hospitality, or travel industry experience is a plus

Responsibilities

Manage the end-to-end non-employee lifecycle — intake, classification, onboarding, maintenance, extensions, and offboarding — in Workday and ServiceNow.
Validate worker classification (MSP / contractor / temp / employee) at intake with Legal and Human Resources to prevent misclassification and co-employment risk.
Coordinate with Finance (budget), Supply Chain (sourcing), and Legal (SOW execution) and complete the contingent worker contract in Workday.
Ensure required training and NDAs are assigned and completed before access is granted; track completion and escalate gaps.
Own access provisioning/deprovisioning in coordination with Access Management teams.
Maintain the non-employee data record — start/end dates, sponsor/supervisor, vendor, tenure clock, and renewal/expiration key dates.
Support User Access Reviews (UARs).
Track tenure/length-of-service against policy and trigger review/extension or conversion workflows via the VMO exception process.
Serve as the single point of contact for hiring managers and vendor account leads on onboarding questions and process education.
Ad-hoc reporting as needed.