Contingent Worker Proofing Team Lead (Hybrid)

RTX • Cedar Rapids, IA

13d • $57,200 - $108,800 • Hybrid

About The Position

Contingent Worker Proofing Team Lead at RTX, a global aerospace and defense company. This hybrid role involves leading a team to ensure Service Level Agreements (SLAs) and business needs are met, providing operational guidance, and acting as a first-level escalation point for proofing concerns. The role requires adherence to standard work, case management using ServiceNow, training new hires, and driving continuous process improvement using RTX CORE principles.

Requirements

• Typically requires a University Degree or equivalent experience and a minimum 2 years prior relevant experience.
• Prior experience gathering and documenting process requirements to create and maintain standard work and process flows.
• Proficient in Microsoft Office applications (Excel, Word, and PowerPoint).
• This job requires a U.S. Person.

Nice To Haves

• Previous experience working in a fast paced, compliance-driven environment.
• Previous experience working in an HR or Global Trade Compliance support role.
• Excellent organizational skills, attention to detail, and a strong work ethic that emphasizes accuracy and diligence in assigned tasks.
• Working knowledge of HCM (i.e. Workday) and Case Management Systems (i.e. ServiceNow).
• Excellent communication skills and demonstrated customer service abilities.

Responsibilities

• Conduct daily operational standups to ensure teams meet SLA/business needs.
• Provide operational guidance on areas of risk and breached SLAs to ensure overall operational success.
• Act as first level of escalation for Contingent Worker proofing concerns/process issues.
• Provide day-to-day operational guidance to the team, adhering to standard work.
• Assign new cases to proofing specialists utilizing ServiceNow.
• Monitor case queues for timely resolution of cases.
• Responsible for ServiceNow escalated cases to ensure timely resolution.
• Train and support new hires onboarding into the Contingent Worker proofing organization.
• Ensure process documentation including standard work is kept up to date.
• Lead process with a continuous improvement mindset; using RTX CORE principles, methodologies and tools.

Benefits

• parental (including paternal) leave
• flexible work schedules
• achievement awards
• educational assistance
• child/adult backup care
• medical
• dental
• vision
• life insurance
• short-term disability
• long-term disability
• 401(k) match
• flexible spending accounts
• employee assistance program
• Employee Scholar Program
• paid time off
• holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree