Contingent Worker Proofing Team Lead (Hybrid)

RTX•Cedar Rapids, IA

12d•Hybrid

About The Position

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market-leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense. This role is a Contingent Worker Proofing Team Lead position. The team lead provides operational guidance on areas of risk and breached SLAs to ensure overall operational success. They act as the first level of escalation for Contingent Worker proofing concerns/process issues and provide day-to-day operational guidance to the team, adhering to standard work.

Requirements

Typically requires a University Degree or equivalent experience and a minimum 2 years prior relevant experience.
Prior experience gathering and documenting process requirements to create and maintain standard work and process flows.
Proficient in Microsoft Office applications (Excel, Word, and PowerPoint).
This job requires a U.S. Person.

Nice To Haves

Previous experience working in a fast paced, compliance-driven environment.
Previous experience working in an HR or Global Trade Compliance support role.
Excellent organizational skills, attention to detail, and a strong work ethic that emphasizes accuracy and diligence in assigned tasks.
Working knowledge of HCM (i.e. Workday) and Case Management Systems (i.e. ServiceNow).
Excellent communication skills and demonstrated customer service abilities.

Responsibilities

Conduct daily operational standups to ensure teams meet SLA/business needs.
Act as first level of escalation for Contingent Worker proofing concerns/process issues.
Provide day-to-day operational guidance to the team, adhering to standard work.
Assign new cases to proofing specialists utilizing ServiceNow.
Monitor case queues for timely resolution of cases.
Responsible for ServiceNow escalated cases to ensure timely resolution.
Train and support new hires onboarding into the Contingent Worker proofing organization.
Ensure process documentation including standard work is kept up to date.
Lead process with a continuous improvement mindset; using RTX CORE principles, methodologies and tools.