Contingent Worker Program Manager

Collectors • Santa Ana, CA

20h • Hybrid

About The Position

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. We’re looking for a Staffing Program Manager to join our People team and build the foundation for how Collectors manages its contingent workforce. This is a newly created role with real ownership. You’ll be the single accountable point across the full contingent worker lifecycle, with a focus on our workers employed by staffing agencies domestically. Longer term, the scope of the role will expand to all contingent workers (consultants, independent contractors, EORs) globally. You’ll partner daily with Talent Acquisition, People Operations, Finance, Legal, IT, Learning, Payroll, and Operations to bring structure, compliance, and consistency to the program. You’ll report to the Director of Talent Acquisition. While preference will be given to candidates who can work from our office in Santa Ana, California or Jersey City, New Jersey, remote candidates in the United States will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1-hour commuting distance to one of our offices, you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process.

Requirements

• 3–5+ years of experience in contingent workforce management, staffing operations, or a closely related HR/TA/People Ops program management role
• Hands-on experience managing staffing agency or vendor relationships, including contract and SLA oversight
• Comfortable navigating worker classification and co-employment questions, and knows when to escalate to Legal
• Data-oriented and organized — you build tracking systems that others can rely on and use metrics to surface risk and drive decisions
• Strong cross-functional collaborator who can coordinate across TA, Finance, IT, Legal, Learning, Payroll, and Operations without formal authority
• Comfortable operating in a program that’s still being built — you bring structure to ambiguity rather than waiting for it to arrive

Responsibilities

• Own the end-to-end contingent worker lifecycle, from approved request through contract, onboarding, communications, compliance, ongoing management, manager/shift changes, time tracking, and offboarding or conversion to FTE
• Manage staffing agency vendor relationships, including SLA performance, contract renewals and rate negotiations, compliance requirements, and consolidation strategy as the program matures
• Serve as the liaison between Operations, Finance, HRIS and Talent Acquisition regarding contingent worker headcount and position management
• Own contingent workforce compliance, including maintaining worker classification standards, co-employment guardrails, background check compliance, and documentation requirements in partnership with Legal
• Maintain HRIS data integrity in Workday, including accuracy of contingent worker records and positions, and partner with HRIS to administer agency access, improve data quality, onboarding business process, and reporting infrastructure
• Partner with FP&A on contingent worker spend tracking, budget forecasting, and cost-per-hire metrics to give the business clear visibility into contingent labor costs
• Lead the temp-to-FTE conversion process end-to-end, including the approval workflow, offer coordination, and seamless transition experience for workers and managers
• Identify and drive process improvements across the CW program, including standardizing practices across locations and departments, completing program documentation, and building toward global consistency once the US is stabilized

Benefits

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time-off
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed