Contents Restoration Supervisor

SERVPRO of Sussex County North • Georgetown, DE

1d • $18 - $20 • Onsite

About The Position

SERVPRO of Sussex County is hiring a hands-on Contents Supervisor to help launch and grow our dedicated Contents Division. This position will serve as the first full-time field team member assigned specifically to contents restoration. The Contents Supervisor will work closely with the Contents Manager to coordinate, perform, and oversee pack-outs, inventory, cleaning, transportation, storage, and pack-backs. We are looking for someone who is dependable, organized, driven, detail-oriented, and customer-focused. The ideal candidate leads by example, takes ownership of the work, and understands the importance of carefully handling customers’ furniture and personal belongings during a stressful property loss. This position reports directly to the Contents Manager.

Requirements

• High school diploma or GED required
• Strong written and verbal communication skills
• Strong organizational and problem-solving skills
• Basic computer and mobile-technology skills
• Ability to follow written and verbal instructions
• Valid driver’s license and satisfactory driving record
• Ability to pass applicable background and employment screenings

Nice To Haves

• At least one year of experience in cleaning, restoration, construction, moving, warehousing, logistics, or a related field
• Previous supervisor, crew-lead, or team-lead experience
• IICRC certifications

Responsibilities

• Coordinate and perform contents-restoration services as scheduled
• Lead and assist with pack-outs and pack-backs
• Photograph, inventory, label, pack, move, clean, store, and return customer belongings
• Handle furniture, clothing, electronics, keepsakes, and other personal property with care
• Maintain accurate and detailed job files, inventories, photographs, and project notes
• Use SERVPRO systems and procedures to track contents throughout the restoration process
• Communicate clear expectations to technicians and supervise their work as the team grows
• Maintain quality-control standards during packing, cleaning, storage, and pack-back activities
• Provide a professional, compassionate, and positive customer experience
• Communicate project progress, concerns, and delays to the Contents Manager and office team
• Identify jobsite safety hazards and help establish appropriate control measures
• Follow and enforce company safety and risk-management procedures
• Manage labor and consumable usage on assigned projects
• Protect and properly use company vehicles, equipment, materials, and supplies
• Maintain an organized warehouse, cleaning area, and customer storage system
• Perform assigned vehicle and equipment inspections and maintenance
• Help train and coach future Contents Technicians
• Assist with facility and grounds maintenance as assigned
• Continue developing knowledge of restoration methods, cleaning products, equipment, and contents services
• Perform other duties as assigned

Benefits

• Free uniforms
• Opportunity for advancement
• Paid time off
• Profit sharing
• 401(k)
• 401(k) matching
• Competitive salary
• Competitive hourly pay
• Growth and performance-incentive opportunities
• Hands-on training and professional development
• Access to established SERVPRO systems and resources
• A supportive, team-oriented work environment
• The opportunity to help customers recover important belongings after property damage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED