Contents & Restoration Project Manager

Paul Davis Restoration • Cottage Grove, WI

3h • Onsite

About The Position

The Contents & Restoration Project Manager oversees the management, documentation, process improvements, and stakeholder relationships throughout the personal property and technical cleaning process to inventory, estimate, and restore personal property to pre-loss condition. This position also manages mitigation, repair, and/or mold jobs. This person works closely with Contents Production Supervisor, Estimators, Pack-out Coordinators, Project Managers, and Technicians to ensure the work is done at the highest level. The Contents & Restoration Project Manager is responsible for communicating effectively with Adjusters and Customers to deliver on our Service/Performance Standards and Brand Promise.

Requirements

• Minimum of 3 years’ experience in customer service and/or insurance property restoration/claims
• High degree of software and technology competency
• High School Diploma or GED (Secondary education preferred - not required)
• Insurable driver’s license
• Willingness to safely work in disheveled jobsites damaged by fire, water, mold, wind, etc.
• Ability to walk, stand, and sit for long periods of time.
• Ability to type and use a computer screen for extended periods of time.
• Ability to lift and carry objects weighing up to 50 pounds regularly or 75 pounds occasionally.
• Efficient ability to learn and operate industry related software (Microsoft Excel/Xactimate/RMS/ Hover/Symbility/Matterport/etc.).
• Dedication to providing Best-In-Class customer service with a high degree of emotional intelligence.
• Able to self-prioritize and effectively manage own and direct report’s time.
• Lead and develop others while personally learning and practicing continuous improvement.
• Ability to self-prioritize and manage multiple projects in different stages of completion.
• Dedication to customer service and taking care of others.
• Demonstrated high degree of urgency.
• Comprehensive communication and interpersonal skills.
• Sound risk management and documentation skills.

Nice To Haves

• Secondary education preferred

Responsibilities

• Execute emergency response protocol including conducting risk assessments, setting customer expectations, implementing loss mitigation measures, and addressing priority return items.
• Establish customer expectations regarding schedule, project, and payment?
• Inspect properties and prepare accurate scopes of work and job proposals.
• Work with homeowners to sort and evaluate contents loss, cleaning credit, and pack-out inventories
• Secure Disposal Authorizations and oversee loss disposal
• Identify and oversee special handling/processing requirements on unique and high value items
• Set standards for high quality workmanship and assist in worker development and performance through daily onsite management and scheduling of PDR and subcontractor crews.
• Uphold job site cleanliness, professional appearance, safety policies, staging, and site preparation.
• Organize and store all documents related to the project using appropriate software including photography, work authorizations, notes, compliance tasks, and certificates of satisfaction.?
• Prepare and negotiate accurate estimates, supplements, change orders, and subcontracts with adjusters.?
• Preserve profitability by creating and monitoring project budgets & providing regular updates to production staff.?
• Review closed job costs, document variances, losses, and other damages.?
• Invoice according to contract terms and obtain progress payments throughout the project.?
• Continuously improve systems of accountability that drive reputation forward.?
• Provide guidance, mentoring, and training to team members.?
• Cultivate personal, long-lasting client relationships.?
• Document how Paul Davis reduces severity with our unique approach to contents restoration.?
• Other duties as assigned.?

Benefits

• Full Family Medical/Health Insurance Benefit (Up to 70% employer-paid monthly premium)
• Generous employer paid medical deductible through an HRA
• Domestic Partner coverage
• Life & Disability Insurance
• Affordable employee-paid dental and vision benefits
• Up to 4% match for 401k or Roth IRA (fully vested upon eligibility)
• Generous paid time off (PTO) along with 8 paid holidays
• Company profit sharing plans
• Company-sponsored training and leadership development opportunities
• Company vehicle

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED