Contents and Warehouse Operations Manager

Servpro•Hewitt, TX

18h•Hybrid

About The Position

The Contents and Warehouse Operations Manager leads, motivates, and supports a Contents & Warehouse division — contents pack-out, cleaning, textiles, storage, and the warehouse function — to ensure customer satisfaction, revenue growth, profit growth, management development, and staff development. They oversee all operational activities and pursue operational objectives.

Requirements

High School Diploma/GED required, Associates or Bachelors degree strongly preferred.
Industry certifications strongly preferred.
Minimum 5 years of experience in business operations.
Minimum 3 years management experience.
Strong interpersonal skills, leadership skills, and management skills.
Effective written and oral communication skills.
Experience in cleaning, restoration, or construction preferred.

Responsibilities

Continuously pursue strategic and operational objectives.
Oversee the management of operational activities.
Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization.
Develop, implement, and maintain quality assurance protocols to ensure a positive customer and client experience.
Manage staff development of the Contents & Warehouse division.
Work closely with the Managing Director to ensure operations remain compliant with legal and regulatory requirements.
Develop, implement, and oversee protocols to maintain facility, vehicles, equipment, and consumables.
Review, document, and discuss operational outcomes and key measures with the Managing Director.
Analyze the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity.
Maintain the development of leadership and management skills, as well as contents, textiles, and warehouse expertise.
Other tasks/duties as required by employer.