Contents and Cleaning Crew Chief

SERVPRO of Coffee, Franklin, Warren Counties • Manchester, TN

22h • Hybrid

About The Position

When disaster strikes, restoring the structure is only half the battle. At SERVPRO, we restore peace of mind by rescuing the customer’s personal belongings and returning their home to a spotless, safe condition. As the Lead Contents & Cleaning Specialist, you will spearhead our most detail-oriented projects: packing out family heirlooms, managing digital inventories, running post-construction final cleans, and performing deep-cleaning services for residential homes. This is an active, hands-on, working leadership role. You are not just overseeing a crew from a clipboard; you are leading from the front. You will split your time between packing affected homes, managing fine-detail cleaning at our warehouse facility, and executing spotless deep-cleans on active construction and residential sites.

Requirements

• 1+ years of experience in restoration contents, professional post-construction cleaning, high-end residential cleaning services, or estate/moving logistics.
• Obsessive Attention to Detail: A missed smudge on a post-construction clean or a missing photo on an inventory log ruins customer trust. You must be exceptionally thorough.
• Tech Savvy: High level of comfort using tablets and smartphones for real-time inventory tracking and uploading photo documentation.
• Physical Stamina: Capable of heavy lifting, bending, kneeling, and standing for long periods in non-climate-controlled environments.
• Must have a valid Driver’s License, pass a background check, and pass a drug screen.

Nice To Haves

• Crew leadership experience is highly preferred.

Responsibilities

• Oversee the complete, detailed documentation of all customer belongings using our digital inventory software. Take clear photos, log pre-existing damage accurately, and track items meticulously to protect both the customer and the insurance claim.
• Lead a small crew in carefully wrapping, packing, and loading customer belongings. Ensure nothing is lost, misplaced, or further damaged during transport.
• Lead the final cleanup phase on reconstructed job sites. Direct your team in removing construction dust, scraping windows, detailing cabinetry, and ensuring the property is 100% ready for the homeowner to move back in.
• Execute general and specialized cleaning services in customer homes, including soot/smoke deodorization, carpet/upholstery cleaning, and detail sanitizing.
• Communicate directly with homeowners to explain the cleaning and inventory process, helping reduce their uncertainty during a stressful time.
• Safely lift, carry, and stack boxes, furniture, and storage vaults (50+ lbs regularly) alongside your team in various environments.

Benefits

• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Competitive salary
• Dental insurance
• Competitive Pay: $21.00/hr starting rate with consistent overtime opportunities.
• On-Call Standby Bonus: Guaranteed bonus for weekend on-call rotations.
• Professional Certification: We pay for your advanced IICRC training and specialized restoration cleaning certifications.
• Stability: Steady, year-round work across multiple service lines (contents, residential, and commercial construction cleaning).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed