Content Writer, Contractor

PointClickCare

2d • $43 - $48 • Remote

About The Position

At PointClickCare, our mission is to help providers deliver exceptional care, starting with our people. As a leading health tech company, we empower employees to innovate and shape the future of healthcare. We have the largest long-term and post-acute care dataset and a Marketplace of over 400 integrated partners, serving over 30,000 provider organizations. We reinvest a significant percentage of our revenue into research and development. PointClickCare is recognized by Forbes as a top private cloud company and one of Canada's Most Admired Corporate Cultures, offering flexibility, growth opportunities, and meaningful work. We empower our people to be architects of a smarter, human-first healthcare future, accelerated by AI. Employees use AI as a catalyst for creativity, productivity, and decision-making, enhancing collaboration and improving outcomes. Our hiring practices uncover AI expertise, and we invest in training and development to nurture innovation. Join us in redefining healthcare so it thrives.

A Content Writer provides customers with a consistent, relevant, and valuable content experience while they engage with our software. They focus on sustaining products, ensuring customer communications and product content accurately capture feature enhancements or changes. This includes writing in-app communications for product releases, regulatory updates, and sunsetting products. The Content Writer collaborates with Product Leaders and Engineers to write UI content for sustaining product updates, including dialog boxes, microcopy, ghost text, labels, button copy, and toast/snackbar messages. Responsibilities also include managing the content release calendar, writing technical help files, and overseeing the Help Center, Resource Hub, and Help File build process (QA, deployment, release). Content Writers use AI tools to improve efficiency in drafting, editing, and brainstorming while maintaining accuracy and brand voice, applying conversational design principles to write clear, user-friendly dialogue and microcopy that follows established patterns and voice guidelines.

Requirements

• Bachelor’s degree or education/training background in English, UX writing, technical communications, or journalism.
• Strong XML and HTML experience for creating and formatting content within software UI and help systems.
• Experience in content writing within product-focused or technical environments.
• Skilled in structuring language for XML and JSON formats.
• Experience with content management systems (CCMS) and agile development workflows.
• Proficiency using AI tools for content drafting and editing.
• Experience writing instructional, technical, and UX content tailored to audience needs.
• Background working in agile development with cross-functional teams, including Product Management and Engineers.
• Self-directed and effective working independently and collaboratively, with excellent communication and presentation skills.
• Experience writing conversational microcopy and dialogue following established patterns and voice guidelines.
• Portfolio showcasing instructional content and UI microcopy samples

Nice To Haves

• Domain knowledge a plus (e.g., PointClickCare, EHR, or healthcare software).
• Familiarity with tools such as Paligo, Pendo, Jira, Aha!, Figma, Miro, Smartsheet is a plus.

Responsibilities

• Create user-centered content that meets user needs, making complex language and processes easy to understand. Implement writing style and standards consistently.
• Develop and manage assessments within the Content Platform, ensuring accuracy, clarity, and alignment with user needs.
• Maintain content for established products, capturing feature enhancements in customer communications such as in-app assistance, help files, and Resource Hub updates.
• Apply content architecture principles to structure content for easy reuse and publishing across multiple platforms, personas, and markets.
• Work effectively in agile environments; understand agile tools and methodologies, advise colleagues on agile practices, and demonstrate adaptability and resilience.
• Identify, manage, and monitor relationships within project teams. Communicate clearly and regularly to clarify mutual needs and commitments, always prioritizing user needs.
• Use basic data analysis to make informed content decisions. Summarize and share findings effectively.
• Research and interpret topics to develop ideas and solutions, embracing trial and error. Utilize AI tools to improve efficiency in drafting, editing, and brainstorming, ensuring accuracy and brand voice consistency.
• Write clear, user-friendly dialogue and microcopy that follow established voice and pattern guidelines.

Benefits

• Flexibility
• Growth opportunities
• Meaningful work

What This Job Offers

• Career Level: Mid Level