Content Strategy Analyst II

Mastercard • O'fallon, MO

2d • Onsite

About The Position

Content Strategy and Development (CS&D) provides the technical and operational information that customers and stakeholders need to do business with Mastercard. CS&D is committed to driving the business goals of Mastercard by maximizing the impact of content. We foster solutions to provide the right content, to the right stakeholders, in the right format, at the right time. We accomplish this by collaborating with business partners to understand customer needs and deliver timely, high-quality information in a wide range of media and languages. This position supports the creation, delivery, and maintenance of technical documentation that supports Mastercard products and services.

Requirements

• Strong organizational and time management skills
• Strong written and verbal communication skills
• Technologically savvy with a process improvement mindset
• Adaptable to dynamic change and ambiguity; thrives in a fast-paced environment
• Ability to identify process improvement opportunities
• Team player with the ability to interact and consult with various levels across the organization
• Demonstrates professionalism, accountability, and empowerment to drive results
• Basic working understanding of content localization
• Ability to work independently, including problem-solving and troubleshooting
• Experience with Microsoft Office products
• Experience with or willingness to learn CMS and authoring tools (Ixiasoft, Oxygen, xMetal, Visual Studio Code)
• Basic understanding of DITA/XML, HTML, and PDF
• Experience with MSTP, Chicago, or other technical publication guidelines

Nice To Haves

• API specification documentation experience is a plus

Responsibilities

• Collaborate with cross-functional teams (Product Managers, Engineers, Testers, etc.) to create and update technical content
• Accountable for the successful completion of high-quality projects within the technical writing function
• Ensure documentation aligns with CS&D writing standards
• Manage the review lifecycle and address input and feedback from internal business partners and external customers
• Provide excellent customer service to business partners and customers
• Author content in XML or Markdown for creation and editing
• Publish technical content to multiple platforms and output types, including PDF, HTML, Wiki, and online help
• Demonstrate the following Mastercard Way principles and behaviors: Create value for customers, partners, and colleagues, Grow together to achieve goals, Move fast on what matters most for customers and Mastercard

Benefits

• insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• flexible spending account and health savings account
• 16 weeks of new parent leave
• up to 20 days of bereavement leave
• 80 hours of Paid Sick and Safe Time
• 25 days of vacation time
• 5 personal days
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• deferred compensation for eligible roles
• fitness reimbursement or on-site fitness facilities
• eligibility for tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed