Content Quality Analyst 2

Team Red Dog • Redmond, WA

2d • Remote

About The Position

Team Red Dog is hiring a Content Quality Assurance Analyst for our client, a global productivity and collaboration leader and AI-driven technology organization. In this role, you'll help shape the next generation of Microsoft 365 and Copilot experiences by developing test plans, executing manual and automated testing, and evaluating AI-generated content across Word, Excel, PowerPoint, and other productivity tools. You'll partner with cross-functional teams to identify quality issues, improve content experiences, and provide data-driven recommendations that directly influence products used by millions of customers worldwide. This is an excellent opportunity for a QA professional with content testing, automation, and AI evaluation experience who wants to work at the forefront of generative AI and enterprise productivity.

Requirements

• Bachelor's degree in Content Automation, Computer Science, Engineering, Information Systems, or a related field.
• 2–4 years of experience in QA, content testing, usability testing, or quality assurance.
• Experience developing test plans, test cases, and test reporting documentation.
• Experience scripting with Python, PowerShell, or similar languages.
• Strong understanding of QA methodologies, testing processes, and defect management.
• Experience with Microsoft 365 products and productivity workflows.
• Excellent analytical, problem-solving, written, and verbal communication skills.
• Ability to synthesize testing data into clear recommendations for technical and business stakeholders.
• All applicants must be authorized to work in the U.S. without the need for sponsorship.

Nice To Haves

• Experience with automation frameworks is preferred.
• Experience evaluating AI-generated or generative AI content is highly desirable.
• Familiarity with design principles, content quality standards, accessibility, and user experience is a plus.
• Stable work history and demonstrated ownership of quality initiatives will stand out.

Responsibilities

• Develop and execute comprehensive test plans for templates, prompt templates, AI-generated content, and Microsoft 365 experiences.
• Perform manual and automated testing across Word, Excel, PowerPoint, Create, and Copilot experiences.
• Validate functionality, usability, accessibility, design fidelity, formatting, and content quality.
• Identify, reproduce, document, and track defects through resolution.
• Evaluate AI-generated content against quality standards and acceptance criteria.
• Assess content accuracy, relevance, usability, customer experience, and overall effectiveness.
• Create and maintain test scripts, validation frameworks, test cases, and execution documentation.
• Partner with cross-functional teams to improve automation opportunities and testing efficiency.
• Analyze testing results and communicate findings through clear reports and recommendations.
• Identify recurring quality trends and help improve content production processes.

Benefits

• Health insurance (medical, dental, vision, and life)
• Employer-matched 401K plan
• Paid time off
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level