Content Operations Manager, CNN

Warner Bros. Discovery • Atlanta, GA

22d • $63,000 - $117,000

About The Position

Content sits at the center of CNN’s long-term strategy as we redefine how we ideate, produce, deliver, and distribute impactful journalism across platforms. The Content Operations Manager is a critical execution leader responsible for driving progress across multiple high-priority content initiatives. This role serves as a connective tissue across editorial, product, growth, and commercial teams—ensuring that complex, cross-functional efforts are delivered with rigor, speed, and operational excellence. This individual will translate strategic direction set by senior leadership into clear plans, workflows, and outcomes—owning day-to-day execution while driving alignment, accountability, and progress across multiple concurrent workstreams.

Requirements

• 6–8+ years of experience in program management, content operations, or cross-functional project leadership, preferably in a media or digital organization.
• Demonstrated ability to manage multiple, complex initiatives simultaneously in a fast-paced, matrixed environment.
• Strong program/project management skills, including planning, prioritization, risk management, and stakeholder coordination.
• Proven experience translating strategy into actionable plans and delivering measurable results.
• Exceptional organizational and communication skills, with the ability to influence across teams without direct authority.
• Experience working cross-functionally with editorial, product, technology, and commercial teams.
• Data-driven mindset with comfort using metrics to guide decisions and measure success.
• High attention to detail with strong execution discipline.

Nice To Haves

• Experience supporting subscription (paid) and/or ad-supported content models.
• Familiarity with content production workflows and distribution ecosystems across platforms.
• Experience with workflow tools and program management systems (e.g., Airtable, Asana, Jira).
• Exposure to experimentation frameworks (A/B testing, pilots, MVP launches).
• Experience supporting or implementing process transformation or operating model changes.

Responsibilities

• Act as end-to-end operational lead for multiple, simultaneous, high-priority content initiatives across platforms (streaming, digital, social, and TV) and a diverse group of stakeholders.
• Develop and maintain detailed project plans, timelines, milestones, and deliverables across cross-functional stakeholders.
• Proactively manage dependencies, risks, and trade-offs to ensure initiatives stay on track and aligned to strategic goals.
• Drive clear decision-making frameworks and escalation paths to resolve blockers quickly.
• Ensure consistent communication and reporting on initiative status, outcomes, and KPIs.
• Translate strategic priorities (e.g., sponsorship/growth initiatives, product launches, tentpole events, etc.) into repeatable operational workflows.
• Build and refine processes that enable efficient content production, delivery, and distribution across platforms.
• Identify opportunities to streamline workflows, reduce friction, and improve speed.
• Support implementation and adoption of new operating models and ways of working.
• Act as a key liaison across Content, Growth, Product, Commercial, Marketing, and Operations teams to ensure alignment and coordinated execution.
• Facilitate cross-functional working sessions, stand-ups, and reviews to maintain momentum and clarity.
• Partner closely with Product and Technology teams to ensure content needs are reflected in tools, systems, and platform capabilities.
• Track and analyze initiative performance against defined success metrics (including internal health metrics).
• Support testing and experimentation frameworks by coordinating execution and capturing learnings.
• Develop reporting artifacts to inform stakeholders and drive data-informed decision-making.
• Apply insights to continuously refine workflows and improve outcomes.
• Help drive adoption of new tools, processes, and operating models across teams.
• Partner with leadership to identify training needs and support onboarding efforts.
• Reinforce a culture of accountability, transparency, and continuous improvement.

Benefits

• health insurance coverage
• an employee wellness program
• life and disability insurance
• a retirement savings plan
• paid holidays and sick time and vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed