Content Operations Manager, AVP - State Street Investment Management

State Street • Boston, MA

1d • $80,000 - $140,000

About The Position

We are seeking an AVP, Content Operations Manager to play a critical role in managing day-to-day content production and workflows. This role focuses on ensuring content moves efficiently and accurately through intake, production, review, publishing, and ongoing updates across digital and client-facing channels. The ideal candidate is highly organized, detail-oriented, and comfortable operating in a fast-paced, regulated environment. This is a hands-on role that combines project management, workflow coordination, light editorial support, and content lifecycle management.

Requirements

• 4-7 years of experience in content operations, marketing operations, digital content management, or a related role.
• Strong project management skills, with the ability to manage multiple workstreams simultaneously.
• Exceptional attention to detail and organizational discipline.
• Experience supporting content workflows in a regulated environment; financial services or asset management experience strongly preferred.
• Comfort providing light editorial support, including proofreading and basic content editing.
• Familiarity with enterprise CMS and workflow tools (e.g., Adobe Experience Manager, Workfront, or similar).
• Strong communication skills and the ability to collaborate effectively across functions.
• A proactive, solutions-oriented mindset with a willingness to support wherever needed.

Responsibilities

• Manage end-to-end production workflows for content, from intake through publishing and post-publish updates.
• Coordinate content trafficking across platforms and channels, ensuring accurate setup, timely delivery, and adherence to brand, editorial, and compliance standards.
• Serve as a day-to-day point of contact for content status, timelines, dependencies, and handoffs.
• Own the process for content renewals, updates, and retirements, ensuring content remains accurate, compliant, and current.
• Track review cycles, expiration dates, and required updates in partnership with content owners, marketing, legal, and compliance teams.
• Support and help manage editorial calendars.
• Track project timelines, approvals, risks, and bottlenecks; proactively flag issues and drive resolution.
• Maintain clear documentation, trackers, and reporting to provide visibility into content demand and delivery.
• Provide light editing, proofreading, and quality control to ensure content meets editorial standards, brand guidelines, and compliance requirements.
• Review content for accuracy, formatting, metadata, and readiness prior to publishing.
• Ensure consistent application of content standards across formats and channels.
• Partner closely with content strategists, writers, designers, digital teams, compliance partners and others to keep work moving smoothly.
• Support content leaders with operational tasks, workflow management, and process improvements.
• Act as a reliable operational partner to help the broader content team stay organized and on track.

Benefits

• Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees