Content Onboarding Operations Program Manager- #26-22426

US Tech Solutions • Seattle, WA

1h

About The Position

We are looking for a Program Manager to own partner onboarding and operations, manage onboarding projects with cross-functional teams (Client, Product, Engineering), and serve as the operational point of contact for partners encountering issues outside the self-service workflow. You will translate partner friction into actionable tooling requirements, drive accountability across teams, and ensure partners get to live quickly and stay healthy post-launch.

Requirements

• 5+ years of program or project management experience
• Experience managing cross-functional projects with technical and non-technical stakeholders
• Experience with content operations, partner onboarding, or platform enablement at scale
• Strong written and verbal communication skills
• Positive Attitude
• Willingness to learn
• Trainable
• Some form of technical ability/knowledge

Nice To Haves

• Experience with content delivery pipelines, feed management, or streaming media operations
• Experience working with international partners across multiple time zones and locales
• Familiarity with self-service tooling platforms and product feedback loops
• Comfort operating across Client, Product, and Engineering in a fast-moving environment
• Track record of building operational mechanisms from scratch
• electrical/mechanical experience

Responsibilities

• Manage end-to-end partner onboarding projects, stepping in when non-standard situations arise or escalations are needed
• Serve as first line of operational support for partners experiencing content pipeline, metadata, feed, or payment issues
• Join external partner calls to walk through technical integration requirements (MRSS/JSON feeds, metadata schemas, content ingestion workflows) and Creator Studio capabilities
• Interface with BDs and partners across international marketplaces to ensure onboarding processes scale across new locales
• Define and propose tooling feature requirements based on patterns observed in partner issues and feedback
• Track engineering tickets on behalf of partners, provide clear context to dev teams, and drive resolution timelines
• Build mechanisms to report onboarding progress, partner health, and issue trends to leadership
• Drive international expansion readiness including per-region payment setup, metadata localization, rights verification, and QA
• Identify and implement process improvements that reduce partner time-to-live and decrease repeat issues
• Manage a recurring cadence of partner syncs, tracking open issues and coordinating resolution
• Communicate program status, risks, and trade-offs to Directors and VPs through written narratives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed