Content moderator - EdTech

Securly

2d • Remote

About The Position

As a member of the Securly On-Call team, you are the critical human intelligence that powers our safety mission. Reporting to the Director of Student Safety, you play a vital role in reviewing online activity recognized and “flagged” by Securly’s AI as potentially harmful to students. You will work in tandem with our award-winning technology to perform thorough risk assessments, distinguishing between curiosity and crisis, and executing critical communication protocols to alert school safety teams. This is a high-impact, remote-first role requiring a mission-driven mindset to support student well-being in real-time.

Requirements

• Leverage a background in education, psychology, or law enforcement to accurately distinguish between typical student behavior and high-stakes crisis indicators.
• Draw upon past crisis intervention or counseling experience to execute immediate, high-pressure communication protocols during extreme-risk incidents.
• Maintain high-level concentration to manage a continuous real-time queue, ensuring all critical alerts are documented and escalated within the required 5 min window.
• Regularly interpret social media trends and pop culture slang to provide schools with the critical context needed for effective safety interventions.
• Utilize bilingual proficiency to conduct real-time safety interventions.

Responsibilities

• Review potentially harmful online activity flagged by AI and decide on appropriate intervention levels.
• Manage emergency protocols and communicate with school districts via email or phone to prevent harm.
• Actively monitor the real-time online queue to ensure no critical incident is missed.
• Maintain meticulous records in support software, detailing investigative steps and outcomes for all incidents.

Benefits

• Unlimited Vacation (Flex Time)
• 13 paid holidays
• Full week of paid holiday break around Christmas and New Year
• 12 weeks of fully paid parental leave for birth, adoption, or fostering
• Company-sponsored medical, dental, and vision benefits
• Comprehensive EAP
• Unlimited free access to well-being and mental health resources
• 401(k) plan with employer match
• Tax-advantaged spending accounts (HSA/FSA)
• $1,000 annual stipend for professional development
• Exclusive access to the PerkSpend discount platform for savings on travel, electronics, gym memberships, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed