Content Moderation Specialist

Snap • Santa Monica, CA

35d • Onsite

About The Position

The Review Operations team, within Snap’s Platform Integrity and Operations organization, focuses on moderating publicly facing content on Snapchat. This role is crucial for ensuring a safe experience for users engaging with content on Snapchat, including content on Spotlight, from creators on Discover, or advertisements. The team assesses content against Recommendation Guidelines, Terms of Service, and Product-specific policies, working closely with Product and Engineering counterparts to reinforce these guidelines and empower Snapchatters with safe, relevant, and engaging content experiences.

Requirements

• Excellent writing and verbal communication skills.
• Great judgment and ability to problem-solve, both independently and with peers.
• Experience with policy enforcement with a meticulous attention to detail.
• Experience managing multiple projects and cross-functional stakeholders.
• Excellent data analytics skills to drive problem-solving, decision-making, and reporting.
• Ability to prioritize tasks and work independently with minimal oversight.
• Passion for Snapchat, content, and online safety.
• Bachelor’s degree or equivalent work experience.

Nice To Haves

• Additional language skills are a plus.
• Experience in content moderation, operations/program management, product, or related role.
• Experience in online safety related disciplines at a technology company.
• Experience with JIRA or similar issue tracking software.

Responsibilities

• Review content submissions to ensure they abide by recommendation guidelines, community guidelines, and other product-based requirements.
• Drive quality management activities and conduct regular quality audits.
• Use data and analytical tools/skills to identify and help drive solutions for new issues, trends, and drive decision-making and management reporting.
• Drive the development of policy guidance, tool/product updates, escalations pathways, operations improvement, and quality control.
• Project manage key moderation and product initiatives with tight deadlines and shifting priorities.
• Serve as a consultative partner with vendor teams on policy, quality, and operational matters.
• Advise Snap teams on current and trending content, taking into account cultural and regional nuances.

Benefits

• Paid parental leave
• Comprehensive medical coverage
• Emotional and mental health support programs
• Compensation packages that let you share in Snap’s long-term success (equity in the form of RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level