Content Management Associate (Knowledge Specialist Team) – Hybrid (USA) R0057373

Wolters Kluwer • Minneapolis, MN

42d • $29,200 - $48,900 • Hybrid

About The Position

The Content Management Associate (Knowledge Specialist Team) solves internal queries posed by CT BL team members related to knowledgebase issues and licensing nuances across all industries. The Content Management Associate (Knowledge Specialist Team) is dedicated to providing rapid and accurate answers so that adjacent teams are able to fulfill client orders and move projects toward completion. Additionally, the Content Management Associate (Knowledge Specialist Team) is responsible for updating, maintaining, and growing the BL Brain knowledgebase via data recapture protocol and proactive research to ensure accurate information is retained across all industries. This role is hybrid, requiring eight days a month in the closest office within 50 miles. The role reports to the Manager, Content Management and works under the leadership of the Associate Director, Customer Success.

Requirements

• Minimum 1 year experience in an Administrative Role, as well as at least 1 year working in one of the following areas: Business Compliance, Legal, Business Licensing, or Government Agencies
• Exceptional interpersonal skills to communicate with government agencies, colleagues and supervisors
• Ability to identify and report on weak points in stored knowledge and proactively remedy missing pieces
• Ability to adapt to changing regulatory environment
• Ability to work independently, handle pressure, multi-task and prioritize work at all times
• Excellent organizational and communication (both verbal and written) skills
• Ability to work in a fast-paced environment and meet or exceed deadlines
• Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)
• Excellent attention to detail and high degree of accuracy and consistency
• Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Responsibilities

• Respond to internal queries posed by WK team members via the InSys task system and other channels
• Maintain task status updates so team members are abreast of status of inquiries
• Communicate directly with external government agencies to assist with business license research inquiries
• Concisely convey findings to team members via verbal and written correspondence
• Add new and updated license information to the BL Brain knowledgebase
• Actively monitor 'Knowledge Recapture' source channels, respond to recapture notifications, and effectuate recapture of knowledge
• Conduct audits of knowledgebase to identify and remedy outdated or missing data
• Assist with Missing Fields Report creation
• Contribute to quarterly industry-specific research (Regulatory Tracker: Pharma)
• Collaborate with Marketing on public facing web material as needed
• Assist with structural maintenance, data migration, and troubleshooting related to the BL Brain knowledgebase
• Assist with internal cross-team training efforts as needed
• Provide overflow assistance to adjacent teams as needed

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed