Manager, Knowledge Management (Chicago/Hybrid)
About The Position
Feeding America is seeking a Manager, Knowledge Management (KM) to design and implement enterprise-wide processes for capturing, developing, deploying, and maintaining the organization's content and knowledge. This role ensures that network members have timely access to the right information. Reporting to the Director, Knowledge Management & Learning Integration, the Manager will foster a culture of knowledge sharing and continuous learning, making best practices and insights accessible and valuable to the Feeding America network. Key responsibilities include building knowledge bases, developing policies and processes, managing KM projects, designing and delivering KM training, and promoting collaboration among KM roles across the enterprise. This is a hybrid position based in Chicago, with an average of 2 days per week in the office and the option for a 30-day "work anywhere" program annually.
Requirements
- 5+ years of experience in content strategy or management, information design or architecture, UX/UI design, user research and/or knowledge management.
- Experience in project or process management.
- Experience collaborating with subject matter experts on cross-functional or matrix projects.
- Experience with knowledge management principles, including content strategy, taxonomy, metadata and information architecture principles, user-centered design, UX and UI design and accessibility.
- Familiarity with analytic tools and measurement of knowledge management effectiveness.
Nice To Haves
- Experience with SharePoint, Viva Engage, Power BI, Learning Management Systems (LMS) and Articulate authoring tools strongly preferred.
Responsibilities
- Provide support for and continuously improve enterprise-wide knowledge management (KM) and learning integration strategies that are responsive to the knowledge and learning needs of network professionals across multiple functional areas and strategic priorities.
- Support the Director, Knowledge Management and Learning Integration in their leadership of Feeding America’s knowledge management strategy that articulates how the enterprise will capture, develop, deploy and maintain knowledge to support network needs, including supporting the development of annual goals, evaluation metrics, timelines, budgets and consulting with the KM Governance Committee, IT, site owners, content developers, and network members across all KM platforms and workstreams.
- Provide project management to assigned streams of work and projects related to our KM strategy to advance our work and develop deliverables within assigned timeframes.
- Deploy user-centered design principles and UX/UI best practices to FANO’s knowledge sharing platforms.
- Build relationships to foster collaboration with subject matter experts and partners on the related processes for knowledge management.
- Provide conceptual and technical advice and support related to knowledge management processes and operating procedures, such as taxonomy and information architecture.
- Ensure Feeding America’s knowledge management and learning integration strategies and offerings embrace inclusivity and accessibility as a core tenet.
- Manage resources on the enterprise Learning Management System (LMS). Ensure adherence to SOPs and user-interface templates and best practices. Execute processes for content creation and content reviews consistent with Learning Design and Knowledge Management SOPs.
- Assist with additional tasks as directed by the Director, Knowledge Management and Learning Integration, to support the work of the team.
Benefits
- Comprehensive list of benefits available to full-time employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
