Content Developer

TCWGlobal • Austin, TX

2d • Hybrid

About The Position

We're looking for a Content Developer to join a fast-paced content team supporting a large-scale customer care organization. You'll write, edit, and maintain the procedures that frontline specialists rely on every day — making sure they're accurate, easy to follow, and always up to date. This role is a great fit for someone who's self-motivated, detail-obsessed, and comfortable driving projects forward even when the full picture isn't there yet. You'll work across short-turnaround updates and longer project cycles, often with incomplete information and shifting timelines, so adaptability matters as much as writing skill.

Requirements

• Experience in content or knowledge base writing
• Exceptional analytical and problem-solving skills
• Ability to work efficiently and effectively in a fast-paced, deadline-driven environment
• Superb verbal and written communication skills, with zero ambiguity for the reader
• Comfort working within a global business environment, engaging global stakeholders
• Strong skills managing high volumes of information — determining relevance and next steps
• Ability to cut through ambiguity by building and using a network of cross-functional partners
• Experience working with global and virtual teams
• Adaptability to changing technologies, processes, and environments
• Track record of success working with cross-functional leaders
• Strict adherence to confidentiality standards for sensitive materials

Nice To Haves

• Project management experience
• Background in corporate communications or knowledge base writing

Responsibilities

• Own the end-to-end cycle of writing, editing, and publishing internal procedures, working within a content management system
• Support business update requests — validating changes, ensuring clarity and style consistency, and eliminating conflicting or duplicate content
• Support larger projects by working with cross-functional teams to identify which procedures need to be created, updated, or removed, and track progress throughout
• Partner with project and training teams to ensure procedures are ready in time for training and project launch dates
• Manage multiple projects and update requests simultaneously, prioritizing independently
• Occasionally contribute content for internal specialist-facing tools

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed