Co-op/Intern Content Developer

Kinaxis Inc.•Ottawa, ON

5d•Hybrid

About The Position

Kinaxis is seeking a driven and detail-oriented Intern Content Developer focused on product documentation. This role is part of the Product Development organization and will contribute to creating and maintaining high-quality documentation and knowledge assets. The intern will help demystify complex functionality and ensure users can find accurate and actionable information. Responsibilities include creating in-product help, technical guides, release notes, and "what's new" product updates.

Requirements

Enrolled in or recently graduated from a program in Technical Writing, English, Communications, Journalism, Linguistics, or a related field.
Strong writing, editing, and proofreading skills, with a focus on clarity and usability.
Passionate about product documentation and helping users understand complex systems.
Self-motivated, organized, and able to work independently and in cross-functional teams.
Comfortable adapting to changing priorities in a fast-paced environment.
Familiarity with documentation and content authoring tools (e.g., MadCap Flare, Microsoft Word).
Working knowledge of content management systems and version control practices.
Some experience or coursework related to video editing, UX writing, or technical communication.
Previous exposure to AI-powered content tools.

Nice To Haves

Experience with supply chain or enterprise software.
Knowledge of localization processes and multilingual documentation best practices.
Skills in multimedia tools like Guidde, Camtasia, Canva, Snagit, or Adobe Creative Suite.

Responsibilities

Develop and maintain user-centered documentation, including in-product help, technical manuals, feature documentation, and knowledge base articles.
Participate in planning and content strategy discussions with product managers, developers, and UX designers.
Research new product features and translate technical specifications into clear and concise end-user documentation.
Write, edit, and test a variety of content formats primarily product documentation, but also customer-facing FAQs, onboarding guides, and best practices.
Produce “what’s new” videos to highlight new feature releases and product enhancements.
Contribute to content management workflows and help ensure consistency in style, structure, and tone across all documentation assets.
Experiment with AI tools and content delivery innovations to support scalable documentation strategies.
Follow established templates and standards, while also contributing to new documentation structures as needed.