Content Design Vice President

JPMorgan Chase & Co. • Columbus, OH

15h

About The Position

Elevate user engagement through strategic content design, fostering inclusive
and intuitive digital experiences.

As a Content Design Vice President in [Insert LOB and/or Sub LOB], you will
develop and execute content plans for inclusive, usable product experiences and
play a pivotal role in shaping customer experiences through content. Lead
strategically important initiatives, drive innovative solutions to complex
problems, and collaborate with cross-functional teams. Leverage your expertise
in content design and content architecture and provide guidance and direction in
the narrative structure of products and services. Create engaging, user-friendly
content that effectively communicates complex concepts to a diverse audience.
Champion inclusive design and customer experience and contribute to the success
of JPMorgan Chase's user experience design efforts.

Requirements

• 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms
• Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites
• Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices
• Extensive experience facilitating workshops for product and experience design, creating compelling content journeys
• Advanced technical literacy and deep understanding of content platforms and their impact on user experience

Nice To Haves

• [Insert preferred qualifications, capabilities, and skills]

Responsibilities

• Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals
• Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable
• Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts
• Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
• Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees