Content Operations Vice President

JPMorgan Chase & Co. • New York, NY

2d

About The Position

J.P. Morgan Wealth Management is the U.S. wealth management business of JPMorgan
Chase & Co., a leading global financial services firm with assets of $4.4
trillion and operations worldwide. J.P. Morgan Wealth Management has ~6,000
advisors and $1.3 trillion of assets under supervision. Clients can choose how
and where they want to invest. They can do it digitally, remotely or in person
by meeting with an advisor in one of our more than 5,000 Chase branches
throughout the U.S., or in one of our offices.

As a Content Operations Vice President within the J.P. Morgan Wealth Management
Content team you will run the operations behind the delivery of news and
educational content for our clients and the general public. In addition, you
will partner closely with the Editorial lead to establish and manage the
workflows and processes behind the written content, operating as the engine
behind the written content that Editorial creates. You will manage a team of
associates and ensure successful project management and distribution of our most
timely and successful content through various channels including digital, SEO,
email, newsletters, advisor communications. Our team is at the center of
communicating during major market events, and your role will be critical to
ensuring our clients, potential clients
and employees have the timely and
relevant information they need.

Requirements

• 8+ years of experience working in communications, journalism, business news media or marketing. At least 3 years of experience managing a team; Bachelor's or Master's Degree
• Knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word).
• Impeccable project management skills with excellent attention to detail and ability to multitask and work well across a matrixed organization. Mixed with a want to roll up your sleeves and handle several execution tasks on your own.
• A process savant who enjoys bringing order to systems and leads more efficient use of resources to deliver content and experiences at speed.
• Excellent communication skills, both written and oral, with the ability to present information clearly and professionally.
• Sound judgment and keen awareness to identify and flag potential risks.
• Ability to understand and use data and metrics to make decisions and explain content effectiveness.
• Customer-first thinking. Ability to work collaboratively and partner with others.
• Strong initiative, energy and confidence. Over indexes toward action.
• Genuine interest in the world of financial markets and personal finance.

Nice To Haves

• Knowledge of Monday.com, Airtable, or Asana. Familiarity with CMS such as AEM

Responsibilities

• Manage the distribution of multi-media content; including web-based articles, emails, newsletters, etc.
• Lead the editorial calendar, manage content distribution priorities, and resolve bottlenecks.
• Support the editorial lifecycle from end-to-end from a process and controls perspective.
• Translate content strategy into operational roadmaps, capacity plans, prioritization, and SLAs for requests.
• Partner closely and build relationships with an array of cross-functional stakeholders including content creators and strategists, marketers, product managers, tech experts and communicators around the company to deliver content at high velocity with fast turnaround times.
• Manage content workflow and approval processes with various stakeholders to deliver on team priorities.
• Map and optimize end‑to‑end workflows from brief to publish to archive; standardize briefs, templates, and checklists. Implement RACI models; define who does what at each stage.
• Oversee a team that will ensure published or distributed content is up-to-date, accurate and delivered in a timely fashion. Develop the team to perform at their highest level.
• Partner with legal, compliance and controls stakeholders to ensure content needs are meeting various legal and regulatory obligations
• Balance multiple strategic projects and execute on tight deadlines.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive