Summer 2027 Internship - Content Design

Salesforce • San Francisco, CA

1d • Onsite

About The Position

Salesforce is seeking a Summer 2027 Content Design Intern to join a real product team in San Francisco. This internship offers the opportunity to work on live features alongside content designers, UX designers, researchers, product managers, and engineers. Interns will use AI tools and build skills to craft in-app experiences and content, working iteratively and early in the product development process. The role involves balancing user needs, technical constraints, and business goals, contributing to the future of AI-driven and agentic experiences at Salesforce.

Requirements

• Currently pursuing a Bachelor's or Master's from a North American school with a degree in communications, product design, UI/UX design, human-computer interaction, cognitive science, user research, or a related field, and returning to school after the internship.
• An online portfolio of user experience design work that demonstrates storytelling, UX writing ability, and user-focused design thinking.
• Genuine curiosity about how words and design decisions shape user experience and accessibility.
• Comfort giving and receiving feedback, and adapting to shifting priorities and deadlines.
• Strong collaborator who enjoys talking to PMs, engineers, designers, researchers, and technical writers across the org.
• Ability to effectively guide AI tools to achieve desired outcomes.

Nice To Haves

• Basic familiarity with Figma or similar design tools is a plus, but not required — we'll help you build this skill.
• Experience using large language model (LLM) coding assistants and agentic tools is a plus.
• Experience using Copilot, Cursor, Claude Code, Gemini or other agent-based frameworks is a plus.

Responsibilities

• Apply standard content design methods — audits, journey mapping, competitive research — to real features.
• Use the latest AI tools and best practices to efficiently craft content and user flows.
• Write clear, concise, and usable in-product copy for onboarding flows, modals, notifications, and other UI surfaces.
• Partner with a mentor and cross-functional team (design, research, PM, engineering) to ideate, prototype, and iterate on solutions.
• Participate in user research and usability testing, and help translate findings into design decisions.
• Conduct competitive analysis and bring an outside perspective on UX patterns.
• Learn and apply Salesforce's brand voice and tone standards, and design system guidelines.
• Work hands-on with Claude, OpenCode, GitHub, Figma and the team's design system components to design, build, and augment working prototypes.
• Present work in team critiques and incorporate feedback using a structured model (e.g., Situation-Behavior-Impact).
• Participate in Content Design reviews and crits as a reviewer, sharing your feedback and opinions on others' designs.
• Be a vocal advocate for our customers.
• Explore how AI tools (e.g., Slackbot, Figma AI features) are shaping content design workflows.

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed