Content Delivery Specialist

SnapStream Media • Spring, TX

41d • Onsite

About The Position

SnapStream is seeking a Content Delivery Specialist to join their team. This is an on-site role based in their office, as part of the job includes hands-on work at their data facilities. The specialist will be the driving force behind content acquisition at scale, serving as the go-to expert on sourcing and delivery. They will also act as the initial point of contact for the Operations team on content and delivery related questions. This role requires working late afternoons, evenings, and weekends, as live content capture often happens outside standard business hours.

Requirements

• Detail oriented and adaptable, with the ability to thrive as a fast learner in a dynamic, lightly structured environment
• Excellent written and verbal communication skills with customers and team members at all levels
• Experience providing technical support, customer success, or a similar customer-facing technical role
• Comfortable working in Windows and virtual machine environments
• Proven ability to follow and improve technical processes
• Ability to produce analytical reports on acquisition and support team activities

Nice To Haves

• Experience with cloud and streaming related products; video streaming technology experience is a strong plus
• Experience with content scheduling, ingest, delivery, and metadata insertion/editing is a plus
• Familiarity with data centers, hardware, and network cabling is a plus

Responsibilities

• Serve as the initial point of contact for Operations on customer incidents, problems, and questions, related to content delivery.
• Own end-to-end source and content acquisition requests, partnering directly with customers to understand their needs and deliver fast, accurate service
• Schedule, ingest, and deliver content on time and to spec, coordinating across sources and systems to keep the pipeline moving
• Insert and edit metadata to ensure content is accurate, searchable, and ready for customer use
• Analyze acquisition trends and metrics to identify opportunities to improve speed, accuracy, and process
• Proactively author and maintain knowledge base content such as FAQs, self-help guides for internal teams
• Escalate issues to our technology teams with clear detail, and contribute product improvement ideas and customer feature requests
• Work effectively and self-manage within a remote team environment, prioritizing time and tasks independently
• Serve as remote hands for our Operations Engineers at our data facilities, assisting with hardware, cabling, and equipment tasks as needed
• Maintain availability during evenings and weekends as needed to deliver acquisition requests on customer timelines

Benefits

• Comprehensive health coverage, including medical, dental, vision, FSA or HSA options, life insurance, and disability insurance
• Paid time off and paid parental leave to support work-life balance
• 401(k) retirement plan with company matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed