Content Delivery Manager (USA)

Greenpark • New York, NY

8h • Hybrid

About The Position

Greenpark is a global digital agency specialising in omnichannel search and social, delivering data-led and performance-driven content for a global client portfolio. The Content Delivery Manager will serve as the primary partner to brand teams, coordinating and executing digital and print content that supports launches, strengthens market presence, and meets quality and compliance standards. The role connects marketing, creative studios, production partners, and asset management teams to create a coordinated delivery model that can scale across campaigns.

Based in Gaithersburg, Maryland, this role will also improve content operations by introducing AI-enabled capabilities, streamlining processes, and championing continuous improvement across the content supply chain. The position is a 12-month fixed-term contract and follows a hybrid schedule with three days in the office.

Requirements

• High school diploma, GED, or equivalent.
• At least 7 years of experience in content delivery, marketing operations, digital production, creative operations, agency management, or a related discipline.
• Strong project management and stakeholder management skills.
• Experience managing multiple concurrent projects in a fast-paced environment.
• Ability to work effectively across matrixed and cross-functional organizations.
• Excellent communication, collaboration, and organizational skills.
• Demonstrated commitment to Greenpark’s values of striving, acting together, and working with kindness, including openness, respect, innovation, and teamwork.

Nice To Haves

• Bachelor’s degree or equivalent work experience.
• Experience in pharmaceutical, healthcare, life sciences, or another regulated industry.
• Experience with Adobe Workfront, JIRA, DAM platforms, enterprise workflow tools, content governance, and asset lifecycle best practices.
• Experience coordinating internal creative studios, agencies, production vendors, and distributed delivery teams.
• Customer-focused, relationship-oriented, adaptable, and comfortable with change, transformation, and evolving ways of working.
• Curiosity, an innovation mindset, and openness to AI-enabled capabilities, automation, and continuous improvement.

Responsibilities

• Serve as the market-facing content delivery partner to brand teams.
• Build relationships across marketing, omnichannel, creative, agencies, and production vendors; align on goals and translate business needs into production plans and delivery schedules.
• Lead end-to-end planning, coordination, and execution of digital and print content.
• Coordinate internal studios, delivery teams, and preferred production partners to deliver content on time, within budget, and to quality and compliance standards.
• Partner with content library and digital asset management stakeholders to enforce governance, metadata, and discoverability.
• Ensure source, working, and approved assets are stored appropriately, with version control and archival aligned to enterprise standards.
• Manage workflows and capacity using Adobe Workfront, JIRA, and enterprise tools.
• Maintain schedules, risks, dependencies, and priorities, and provide accurate tracking, status reporting, and transparency across concurrent projects.
• Oversee budgets for content delivery services allocated to brand teams, optimizing spend and vendor utilization while meeting performance and quality targets.
• Identify and implement process improvements to increase efficiency, quality, and stakeholder experience.
• Champion adoption of new technologies, automation, and AI-enabled solutions, and lead change that strengthens the content supply chain and ways of working.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED