Content Communications Manager

Internet Society • Remote, VA

12d • Remote

About The Position

The Internet Society Foundation (Foundation) is a non-profit organization that works in concert with the Internet Society. It exists to demonstrate and support the positive difference the Internet can make to people everywhere and promote the development of the Internet as a global technical infrastructure, a resource to enrich people’s lives, and a force for good in society.

The Foundation is committed to a culture of diversity and inclusion, where all individuals are valued for their distinct contributions. Our people are the most valuable strengths we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our staff invests in their work represents a significant part of not only our culture, but our reputation and the Foundation's achievements.

About the Position
The Content Communications Manager creates compelling, accurate content that connects the work of the Internet Society and Internet Society Foundation with the audiences we seek to engage. As part of the Content Communications team, you will turn complex programs, technical topics, and people’s experiences into accessible stories across blogs, video scripts, social media, and other formats.

Working within the Unified Communications Strategy, you will work closely with the empowerment team (fellowships, alumni, and learning) to clarify communication needs, recommend effective approaches, and connect their work to broader organizational priorities. The role combines hands-on content creation with planning, advice, and coordination, with approximately 60% of time focused on content production.

Requirements

• At least six years of relevant experience in communications, journalism, or content development, including substantial hands-on writing and experience advising internal stakeholders.
• A bachelor’s degree or an equivalent combination of education and relevant professional experience.
• Exceptional and proven English writing and editing skills, demonstrated through a portfolio of clear, accurate, audience-focused content across multiple formats.
• Strong editorial judgment, including interviewing, fact-checking, accurate quotation and attribution, and the ability to explain complex programs or technical topics in accessible language.
• Demonstrated experience developing creative briefs and creating or guiding video scripts, with a track record of working effectively with creative suppliers such as video producers, photographers, and designers.
• Ability to lead productive meetings, make evidence-informed recommendations, and discuss competing needs diplomatically while building constructive working relationships.
• Strong planning and follow-through, with the judgment to manage assigned work, coordinate with specialists, and recognize when guidance or a broader decision is needed.
• Curiosity, initiative, and a demonstrated ability to learn about an organization’s work and apply feedback. Ability to collaborate across cultures, teams, and time zones.
• Ability to communicate with accuracy, sensitivity, and inclusive language appropriate to a mission-driven organization, and a commitment to an Internet for everyone.
• Clear, structured thinker with an ability to translate complex topics into meaningful messaging.
• Comfortable operating in a distributor organization with multiple stakeholders and experts.
• Collaborative and confident working across teams and disciplines.
• Strong alignment with the Internet Society’s mission and 2030 Strategy.

Nice To Haves

• Experience in a nonprofit or international organization, and using content performance insights to improve communications.
• Communications experience related to Internet issues, technology, digital inclusion, or the technical community.

Responsibilities

• Write and edit engaging blogs, impact stories, video scripts, social media copy, and other communications materials, adapting the message, tone, and structure to each audience and format.
• Research topics, interview participants and experts, and verify facts, quotations, and claims of impact against source materials. Represent people and their experiences accurately and respectfully.
• Deliver well-developed content ready for standard editorial review, applying brand, style, accessibility, and approval guidelines consistently.
• Develop creative briefs and scripts, and guide video producers, photographers, and designers through clear direction and actionable feedback, coordinating with relevant communications colleagues.
• Build a strong understanding of Empowerment’s programs, audiences, milestones, and communications needs. Lead working meetings, ask clarifying questions, and translate requests into practical recommendations.
• Advise colleagues on objectives, audiences, formats, and timing. Explain recommendations constructively, offer alternatives, and balance program needs with communications priorities and available capacity.
• Apply the “All-of-ISOC” approach by connecting Empowerment stories with the organization’s broader work in connectivity, advocacy, safety, and community engagement.
• Identify storytelling opportunities and contribute to integrated campaigns and program launches, agreeing priorities and the approach to major initiatives with the Director, Content.
• Plan assigned work from brief through delivery, mapping responsibilities, dependencies, deadlines, and review stages. Maintain the editorial calendar and the relevant project-tracking systems.
• Coordinate directly with colleagues responsible for design, social media, email, web, media, and community engagement, involving them early and following through on agreed handoffs.
• Make day-to-day content and delivery decisions within agreed priorities. Bring recommendations to regular check-ins and involve the Director when appropriate.
• Stay informed about organizational developments through internal channels, program materials, and conversations with colleagues. Share relevant insights and connect opportunities across teams.
• Work with colleagues responsible for measurement to assess content performance and use audience insights to improve messaging, formats, and future content. Explore relevant storytelling practices and recommend useful approaches.

Benefits

• Generous paid time off and paid public holidays.
• Flexible work-from-home.
• Annual company contribution towards professional development or higher education.
• Paid to volunteer in your community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree