Content & Communications Associate

Catholic Charities of Acadiana • Lafayette, LA

1d

About The Position

Crossroads Collective, a social enterprise of Catholic Charities of Acadiana, is seeking a creative and mission-driven Content & Communications Associate to help share our story, promote our retail space, and support a welcoming customer experience. This unique role blends digital communications, marketing, and hands-on retail work-perfect for someone who enjoys both creative storytelling and engaging directly with the community. Through your work, you will help highlight the impact of our mission while driving awareness, sales, and support for our programs. If you're passionate about content, creativity, and connecting with people, we'd love to hear from you!

Requirements

• Strong written and verbal communication skills.
• Experience with social media platforms and content creation (professional or personal).
• Creative mindset with attention to detail.
• Ability to multitask and work in a fast-paced retail environment.
• Customer-service oriented with a positive, team-focused attitude.
• Ability to stand for extended periods and perform typical retail duties.
• Comfortable using a smartphone or camera for content creation.

Nice To Haves

• Basic knowledge of email marketing tools is a plus.
• Retail, marketing, or communications experience preferred but not required.

Responsibilities

• Create, schedule, and manage engaging content across social media platforms (Instagram, Facebook, TikTok, etc.)
• Develop and distribute email communications, including promotions and newsletters (via Klaviyo)
• Maintain a consistent brand voice that reflects both Crossroads Collective and Catholic Charities of Acadiana
• Capture photo and video content for products, events, and community storytelling
• Execute and support in-store promotions, campaigns, and seasonal initiatives
• Assist in planning and promoting sales and special events
• Collaborate with team members to develop creative strategies that increase visibility and foot traffic
• Provide excellent, welcoming customer service on the sales floor
• Assist with cashiering and product selection
• Help maintain a clean, organized, and inviting retail environment
• Represent the mission and values of Catholic Charities of Acadiana in all customer interactions
• Identify new products and trends that align with the store's purpose and audience
• Assist with merchandising displays and product placement
• Share insights on customer preferences and sales trends

Benefits

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees