Content Claims Specialist - Field - Level I

Crawford • Los Angeles, CA

46d • Hybrid

About The Position

This is a hybrid role requiring work from home and travel for field inspections. The Content Claims Specialist will communicate with adjusters, policyholders, and industry vendors to explain their roles in the claims handling process. Responsibilities include completing physical inventories of contents impacted by losses, identifying claim types, and applying appropriate methodologies. The role may involve exposure to diverse conditions and requires ensuring consistent claim quality and turnaround times in accordance with company and client standards. The specialist will work with the Field Support Department to organize resources for data entry and LKQ assessment, independently manage claim loads for timely closure, and maintain communication with all parties for updates on the content claims process. Daily work/time logs must be submitted, and claim-related notes must be maintained in the Company's Claims System. The role also involves ensuring timely and accurate completion/pricing of outstanding items according to LKQ standards, maintaining professional knowledge through continuing education, and promoting the company's brand and reputation. Participation in special projects, CAT response, or other duties as requested is also part of the role. The employee must maintain company-provided equipment and adhere to policies.

Requirements

• Secondary (High School) Diploma.
• Minimum 6 months relevant work experience.
• Good verbal and written communication skills.
• Good attention to detail.
• Strong analytical and problem solving skills.
• Ability to work independently
• Strong computer skills (MS Office/Outlook/Excel, Etc)
• Excellent interpersonal skills including the ability to handle challenging situations and people.
• Must have a valid driver's license and pass a background check.
• Employee must be able to provide: an adequate workspace, free of noise high speed internet service reliable personal vehicle and valid driver's license
• Overnight travel required

Nice To Haves

• College degree preferred.
• 6+ months of Adjusting, 1 year experience in Restoration related to contents

Responsibilities

• Communicate with adjusters/policyholders and industry vendors to explain their roles as Content Claims Specialists and their respective roles/contributions in the claims handling process.
• Complete physical inventory of the contents impacted by the covered loss.
• Identify claim type and apply appropriate methodology based on the circumstances of the contents loss.
• Ensure consistent and quality/turnaround of all claims in accordance with the Company's productivity and performance standards and our client's SLA requirements.
• Work with the Field Support Department to organize resources (claims assistants, pricing representatives) required for completing the data entry and LKQ assessment of all damaged/destroyed total loss contents in an efficient and effective manner as per productivity standards.
• Independently manage claim load to promote/achieve the timely turnaround/closures of all claims.
• Communicate with all parties (adjusters/policyholders) in adherence with edjuster's commitment to timely and informative updates on the content claims process.
• Complete/submit detailed work/time logs on a daily basis, for all claims processed.
• Maintain claim related notes in the Company's Claims System/Web-application, exclaim, relating to incurred hours over productivity standards, as well as related to specific issues and other pertinent notes.
• Ensure timely and accurate completion/pricing of all outstanding items, which have not been priced via other channels, and following pricing Like, Kind and Quality (LKQ) standards.
• Maintains professional and technical knowledge through continuing education.
• Consistently promote edjuster's brand, image and reputation in a professional and positive manner.
• Upholds the Crawford Code of Business Conduct at all times.
• Participate in Special Projects, CAT response, or perform duties in other areas as requested.

Benefits

• Company equipment including laptop will be provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED