Claims Specialist I

Aon Corporation • Plainview, NY

3d • Onsite

About The Position

Aon is looking for a Claims Specialist I to join an industry-leading team, helping to empower results for clients by delivering innovative and effective solutions supporting Aon Affinity. This role is based in our Plainview, NY office and will be performed 5 days a week (Monday - Friday) in the office. The Claims Support Specialist plays a key role in supporting the travel insurance claims process. You’ll be responsible for setting up new claims, managing documentation and correspondence, and providing operational support to the claims team and external partners.

Requirements

• Proficiency with claims system, data entry and Microsoft Office tools
• 1+ years working in a high-volume back-office production-driven environment
• Ability to communicate clearly and effectively
• Strong organizational and time management skills
• Committed to superior customer servicing
• Strong attention to detail and accuracy

Responsibilities

• Review information in the initiation system and set up new claims according to plan terms
• Set and maintain adequate claim reserves
• Process claim transactions and follow established procedures and service standards
• Send and process claim forms, letters, checks, and related correspondence (mail and electronic)
• Open, prep, and route daily mail and electronic communications
• Scan and index claim-related documents into the AS400 IMS/21 system
• Maintain organized files; archive and purge documents per department guidelines
• Verify travel insurance coverage using various methods (systems, fax, email, manifest, phone)
• Provide coverage confirmations to internal teams and external parties
• Cultivate relationships with tour operators and cruise lines to obtain required claim information
• Assist with loading and maintaining penalty spreadsheets
• Provide support to Claims Examiners (e.g., follow up on outstanding medical records requests)
• Assist with audits, reports, and special projects as assigned

Benefits

• a 401(k) savings plan with employer contributions
• an employee stock purchase plan
• consideration for long-term incentive awards at Aon’s discretion
• medical, dental and vision insurance
• various types of leaves of absence
• paid time off
• 12 paid holidays throughout the calendar year
• 15 days of paid vacation per year
• paid sick leave as provided under state and local paid sick leave laws
• short-term disability and optional long-term disability
• health savings account
• health care and dependent care reimbursement accounts
• employee and dependent life insurance and supplemental life and AD&D insurance
• optional personal insurance policies
• adoption assistance
• tuition assistance
• commuter benefits
• an employee assistance program that includes free counseling sessions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed