Contact Specialist - Call Center — Neurology — Roper St. Francis Office Park

Roper St. Francis Healthcare•Ladson, SC

3d•Onsite

About The Position

This role is responsible for maintaining accurate on-call scheduling for all RSFPP physicians and serving as the primary point of contact for RSFPP physician practices during off-hours. The specialist will contact on-call physicians when protocol requires, perform financial reconciliation/Payment Research, appointment scheduling, insurance verification, and coordinate precertification for referrals to specialists. Additionally, they will accept payments for new patients and class/event registrations. The candidate will also provide accurate and efficient telehealth services, including general information, provider referral, class registration, and client assistance to patients or health plan members. This position upholds the standards and strategic goals of the company-wide Customer Services program and promotes quality service.

Requirements

High school diploma
Two years recent customer service experience or related healthcare experience
At least one year call center experience or telephone customer/patient service experience.
Types 40 wpm.
Knowledge of medical terminology.
Intermediate personal computer skills and comfort with Microsoft Windows operating system; database and word processing software preferred.
Strong verbal and written communication skills including good voice quality; good diction and articulation are required.
Demonstrates active listening skills.
Good problem solving skills.
Demonstrates ability to handle multiple tasks at the same time.
Demonstrates good teamwork.
Positive, enthusiastic, helpful personality.
Ability to work autonomously and exercise independent judgment.
Must be detail oriented and possess good organizational skills.
Must maintain strict confidentiality of patient information.
Frequent sitting.
Frequently requires long periods of working interactively with a telephone, computer or other devices.
Intermittent walking, standing, stooping, bending.
Ability to work in a limited space.
May require lifting or moving items up to 25 lbs.
Frequent use of finger/hand dexterity to operate a keyboard, calculator, telephone, copier, fax or other office equipment.
Constant talking or hearing.
Corrected hearing and vision to normal range.
No exposure to blood, body fluids or tissue.
Limited potential exposure to infectious materials, communicable diseases and/or other conditions common to a healthcare environment.
Normal office environment.
Ability to read and comprehend.

Nice To Haves

Prior healthcare experience with understanding of HIPAA.
Familiarity with medical terminology preferred.
Strong understanding of HIPAA.

Responsibilities

Maintaining accurate on-call scheduling for all RSFPP physicians.
Serving as the primary point of contact for RSFPP physician practices during off-hours.
Contacting on-call physicians when protocol requires.
Performing financial reconciliation/Payment Research.
Appointment scheduling.
Insurance verification.
Coordination of precertification for referrals to specialists.
Acceptance of payment for new patients and class/event registrations.
Providing accurate and efficient telehealth services including general information, provider referral, class registration and client assistance to patients or health plan members.
Upholding the standards and strategic goals of the company wide Customer Services program.
Promoting quality service.