Contact Specialist

Perdue, Brandon, Fielder, Collins and Mott L.L.P.•Arlington, TX

5d•Onsite

About The Position

Perdue Brandon Fielder Collins & Mott, LLP in Arlington TX is seeking to hire enthusiastic full-time Call Center Representatives to resolve delinquent accounts using outstanding communication and customer service skills. The typical work schedule in our Collection Center is Monday - Friday, 8:30 am - 5:00 pm. We pay our Call Center Representatives a competitive wage of $16.00/hour. We also offer exceptional benefits including medical, vision, dental, life insurance, long-term disability, short-term disability, a generous paid time off (PTO) policy, paid holidays, an HSA, an annual bonus, and room for growth. Perdue Brandon Fielder Collins & Mott LLP (PBFCM) is one of the oldest and largest law firms in Texas focused on government collection matters. We represent many types of governmental entities school districts cities counties hospital districts appraisal districts special districts, courts and toll road authorities. Our experienced team handles a wide variety of government collection issues such as delinquent tax matters and fine and fee collections. At PBFCM, we offer our employees a professional, yet casual team-based environment where we work together to accomplish our goals. Our management's open-door policy encourages employees to have a voice and shows that their opinions matter to our success as a company. We value and reward hard work which is why we offer competitive compensation, excellent benefits, and opportunities for advancement.

Requirements

High school diploma or equivalent
Previous office experience
Proficiency in Microsoft Office
Punctual and dependable
Ability to work well in a team environment
Strong written and verbal communication skills
Understand good phone etiquette
Attentive to detail
Organized and able to meet deadlines, work under pressure, and prioritize tasks
Able to effectively multitask

Nice To Haves

Customer service experience
Experience in a law office
Experience in collections environment
Experience in a tax office

Responsibilities

Resolve delinquent accounts using outstanding communication and customer service skills.
Handle incoming and outgoing calls.
Research accounts to determine contact information for individuals and businesses.
Document all actions taken on accounts using computer-based systems.
Meet weekly and monthly production objectives.