Contact Representative

Military Treatment Facilities under DHA • Tripler Army Medical Center, HI

2d • Onsite

About The Position

This position is located in the Department of Clinical Business Operations at Tripler Army Medical Center (TAMC) in Honolulu, Hawaii. TAMC is a tobacco-free workplace; tobacco products include smoking, smokeless tobacco, and electronic nicotine delivery devices.

The Contact Representative supports referral operations by screening, processing, tracking, and closing internal and external specialty-care referrals. The role guides beneficiaries on how to obtain requested care and documents referral-related encounters. The position is designated Mission Essential and requires reporting to or remaining at work during certain emergencies. Temporary duty or business travel is required 5% of the time.

Requirements

• One year of specialized experience screening, processing, tracking, and closing internal and external specialty-care referrals; assisting patients with referral-related questions; or providing accurate referral status updates in accordance with agency policy and established procedures. The experience must be comparable to work at the GS-06 level.
• Alternatively, one full year of graduate-level education in a field demonstrating the knowledge, skills, and abilities needed for the position, such as Business Management or Health Administration.
• A qualifying combination of education and experience may be used if it equals at least 100% of the requirements: months of experience divided by 12, plus completed graduate semester hours divided by 18.
• Applicants must be U.S. citizens and provide proof of U.S. citizenship.
• Appointment may be subject to a suitability or fitness determination based on a background investigation.
• A one-year probationary period may be required unless previously satisfied under 5 CFR Part 315.
• Employees assigned to a medical treatment facility must be screened for applicable immunizations or pre-existing immunity based on occupational risk.
• Annual seasonal influenza vaccination is mandatory.
• The position is Mission Essential; the incumbent must report to or remain at work as scheduled during severe weather or other emergencies.
• Temporary duty or business travel is required 5% of the time.
• Foreign education used to meet qualification requirements must be evaluated by a qualified private organization as equivalent to U.S. accredited education, or receive full course credit from an accredited U.S. college or university.
• Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
• Direct deposit of pay is required.

Responsibilities

• Ensure timely and accurate screening and appointment scheduling for internal referrals.
• Guide patients on how to receive the care requested in a referral and document the encounter results.
• Track completion of internal referrals and external referrals deferred to the network.
• Prepare routine periodic reports to determine the percentage of referrals verified or closed correctly.
• Identify clinics with access issues and provide that information to specialty staff for correction.
• Interact with and counsel eligible beneficiaries on accessing care through the military treatment facility, the network, TRICARE, or other benefits programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level