Contact Lens Receptionist - EAST HOUSTON

Houston Eye Associates•Houston, TX

1d•Onsite

About The Position

Contributes to the organization by overseeing the various tasks of the front desk. The CL Receptionist will assist patients in-person and over-the-phone with checking-in and out, scheduling appointments, verifying insurance, processing payments, handling copays, and other tasks while providing exemplary customer service.

Requirements

High School Diploma or Equivalent
One (1) year office experience.
Ability to lift up to 25 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds.
Must be able to push, pull, bend, twist, and reach.
Use care and proper judgment when lifting or carrying items ensuring to utilize proper posture and body mechanics.
Classified as having occupational exposure to Bloodborne Pathogens.
Exposure to communicable disease.

Nice To Haves

Two (2) years of medical office experience preferred.
Travel may be required to surrounding HEA offices to provide front desk coverage when needed.
Saturday coverage may be required.

Responsibilities

Greet all patients and guests with a smile and helpful manner.
Communicate effectively with patients, guests, colleagues, and physicians.
Provide patients with necessary instructions or directions.
Process patient documentation and update patient demographics with accuracy.
Triage incoming calls promptly and in a pleasant manner.
Review all phone messages and return calls timely and/or direct messages to appropriate person.
Verify insurance and determine if prior authorizations or referrals are required for upcoming appointments.
Close-out daily batches promptly and with accuracy.
Responsible for sterility of lenses and compliance with OSHA standards.
Responsible for inventory and stock of lenses.
Enter patient’s specifications in the computer, correct codes, charges and if pertinent, discounts, for all lenses and supplies.
Train patients in insertion and removal of lenses.
Responsible for returns and exchanges.
Maintain a clean and organized waiting room and work area.
Comply with all State and Federal regulations.
Other duties as assigned based on business operational needs.