Contact Centre Agent - Outbound Sales-Canada Summer Job

YMCA of Greater Toronto•Toronto, ON

5d•Onsite

About The Position

The Contact Centre Agent - Inbound, plays a key role in creating a positive first impression by supporting individuals over the phone with care, clarity, and professionalism. This position contributes to smooth service delivery by handling inquiries, guiding users through account-related matters, processing transactions, and providing accurate information about programs and services. Success in the role relies on strong verbal communication, attention to detail, and the ability to follow established call flows and service standards. Collaboration with colleagues and a focus on continuous improvement help ensure a consistent and high-quality experience for every caller.

Requirements

Be between 16 to 30 years of age at the start of the employment
Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.
Must be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment
High school diploma required
1–3 years of experience in sales, contact centre, or customer service environments.
Strong persuasive communication and verbal selling skills.
Experience using dialer systems, sales scripts, and CRM tools in an outbound calling environment.
Advanced ability to navigate CRM and sales platforms to track interactions and manage leads.
Proficiency with Microsoft Office, particularly Outlook, Word, and Excel.
Strong oral and written communication skills, with the ability to convey information clearly and effectively across channels.
Demonstrated problem-solving and conflict resolution skills in a high-volume setting.
Well-developed interpersonal and relationship-building skills, with the ability to engage members, staff, and volunteers in a professional and respectful manner.
Strong organizational skills and attention to detail.
Flexibility regarding assigned work schedule.
Commitment to diversity, equity, inclusion, and building a sense of belonging.
Commitment to the YMCA’s Mission, Vision and Values.
Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services.
YMCA Competencies: Accountable, Relationship-Builder, Improvement-Oriented, Team Player & Leader, Equity and Wellbeing Promoter.

Nice To Haves

post-secondary education or equivalent experience preferred
Sales training or certification considered an asset.
Familiarity with YMCA programs and services considered an asset.

Responsibilities

Conduct outbound calls to prospective and existing members to promote YMCA programs, generate leads, and support membership and program growth.
Follow approved scripts and sales strategies to effectively convert leads, overcome objections, and achieve individual sales targets.
Update CRM systems accurately with call outcomes, customer preferences, and relevant feedback to support reporting and follow-up.
Follow established pitch strategies and messaging aligned with campaign goals and target audiences.
Strive to meet or exceed key performance indicators, including sales volume, conversion rate, talk time, and follow-up activity.
Reinforce the YMCA brand through a customer-focused sales approach that builds trust and supports long-term engagement.
Ensure compliance with all regulatory requirements, privacy standards, and script usage guidelines during sales interactions.
Adapt quickly to changes in campaign strategy, lead sources, or target segments to remain aligned with sales priorities.
Track and report individual sales metrics regularly to support performance monitoring and continuous improvement.
Perform other duties as assigned.