Contact Center Training Intern (Summer 2027)

Love's Travel Stops & Country Stores • Oklahoma City, OK

5d • Onsite

About The Position

The Contact Center Training Intern will collaborate with Customer Service and Help Desk Trainers to support both ongoing and new training initiatives, including curriculum development and instructional design. The Love’s college internship program is frequently referred to as the best in Oklahoma City. This rapidly growing program provides opportunities for students in multiple areas of the business to receive employee level experience, not just busy work. Students gain valuable knowledge that they can’t get in a classroom; they are guided through proper etiquette of a professional corporate setting. With a high percentage of full time offers, Love’s takes the time to invest not only in the students, but in their future.

Requirements

• HS Diploma or equivalent required
• Currently enrolled in four year university program, a sophomore level or above (pursuing a Bachelor’s Degree in Business Administration, Human Resources, Learning, Education, Marketing or related degree)
• Experience working in creative and productive team environment, working with deadlines and some research experience
• Knowledge of basic computer hardware and peripherals
• Ability to absorb and retain information quickly
• Ability to present ideas in user-friendly language
• Highly self-motivated and directed
• Keen attention to detail
• Critical thinking abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Customer service or soft skills
• Excellent verbal and written communication skills
• Knowledge of Microsoft Office

Responsibilities

• Prepare classroom and training materials prior to each new hire training class.
• Support onboarding efforts for new hire training classes
• Communicate with leadership to identify training needs including continuation training.
• Research new instructional training methods and training metrics
• Assist in e-learning training methods including video/podcasts
• Research trends in leadership development
• Design presentation templates
• Assist in curriculum development for leadership training program.
• Participate in classroom training modules.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: High school or GED