Contact Center Supervisor

Datamark, Inc. • El Paso, TX

3d • $45,000 • Onsite

About The Position

DATAMARK, Inc. is looking for a dedicated Contact Center Supervisor to lead our team in delivering exceptional customer service. This role involves supervising contact center agents, monitoring performance, and ensuring that service level agreements are met. The Contact Center Supervisor will work closely with agents to provide coaching, handle escalated issues, and foster a positive work environment. As part of a dynamic organization, the supervisor will contribute to continuous process improvements and collaborate with various departments to achieve operational excellence and customer satisfaction.

Requirements

• High school diploma or equivalent
• Minimum of 2 years experience in a contact center environment
• At least 1 year of supervisory or team lead experience
• Open availability
• Must pass a thorough background check
• Strong communication and interpersonal skills
• Bilingual proficiency (Spanish/English)
• Excellent leadership and coaching abilities
• Familiarity with contact center metrics and performance indicators
• Ability to handle escalated customer issues calmly and professionally
• Proficient in Microsoft Office and contact center software

Nice To Haves

• Bachelor's degree

Responsibilities

• Supervising contact center agents
• Monitoring performance
• Ensuring that service level agreements are met
• Providing coaching to agents
• Handling escalated customer issues
• Fostering a positive work environment
• Contributing to continuous process improvements
• Collaborating with various departments

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary)
• Paid Time Off
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED